Position Overview

United Health Services (UHS) is seeking a friendly and detail-oriented Medical Receptionist to be the welcoming face of our care team. In this vital front desk role, you'll greet patients, manage appointments, answer phones, and support clinic operations to ensure a smooth, positive experience for every visitor.

At UHS, we believe every connection matters—whether it’s a reassuring smile, a helpful answer, or a moment of kindness. Your ability to create meaningful, respectful interactions helps build trust with patients and supports the high-quality care we deliver every day. If you're organized, compassionate, and ready to make a difference, we invite you to join our team.

Primary Department, Division, or Unit:

Patient Registration/Access Care, UHS Wilson Medical Center

Primary Work Shift:

Evening Rotational

Regular Scheduled Weekly Hours:

40

Compensation Range:

$17.05 - $22.17 per hour, depending on experience

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Job Responsibilities:

• Greet patients and visitors warmly, ensuring a friendly and professional first impression at every interaction.

• Deliver high-quality customer service in person, over the phone, and through electronic messaging platforms.

• Accurately perform patient registration, appointment scheduling, and insurance verification in accordance with UHS policies.

• Monitor patient wait times and communicate delays or updates clearly to patients and clinical staff.

• Answer patient inquiries while maintaining strict confidentiality and compliance with HIPAA regulations.

• Reconcile and balance the cash drawer and batch financial transactions daily with accuracy and accountability.

• Review and manage the financial work list, addressing discrepancies or outstanding items as directed.

• Monitor office supply levels and proactively restock or place orders to maintain a well-equipped workspace.

• Scan and upload documents into the NextGen system in alignment with established UHS procedures.

• Maintain a clean, organized, and welcoming front desk and waiting area.

• Support compliance with Joint Commission, NYS Department of Health, Infection Control, and all relevant regulatory standards.

• Actively participate in office-based Performance Improvement initiatives to enhance service quality and operational efficiency.

Position Qualifications:

Minimum Required:

• High School Diploma or equivalent

Preferred:

• Previous medical, administrative and customer service experience

• Proficient PC skills

• Knowledge of Medical Terminology

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical