Business Systems & Insights Analyst

📈 BUSINESS SYSTEMS & INSIGHTS ANALYST

Join our growing Data & Analytics team and help shape the future of data-driven decision making across the business.

🕰️Hours: 35 hours per week

📅Shift pattern: Monday to Friday 09:00-17:00

💸Salary:  up to £50,000 per annum dependant on experience

📍Location: Remote but with occasional travel to our offices in New Milton and Norwich

This role is a UK based role and any hybrid/remote work must also be within the UK.

📆Start Date : June/July 2026

🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟

😎Appello Perks

• 175 hours holiday pa.

• Private Medical Insurance - Individual Cover

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products

• Pension Scheme, up to 4% Company matched

• Free on-site parking

🔎WHAT WE ARE LOOKING FOR 

We’re searching for a detail-driven Business Analyst with a passion for turning complexity into clarity. Here’s what will make you successful in this role:

Essential Experience

• 3+ years as a Business Analyst within data, analytics, digital, or technical teams.

• Proven ability to capture requirements and translate them into clear, structured documentation.

• Skilled in mapping business processes and documenting data flows or source system logic.

• Exposure to reporting, KPIs, and operational metrics.

• Experience working across multiple business functions and managing diverse stakeholder needs.

Desirable Experience

• Familiarity with BI tools (Tableau, Power BI) for validation and basic data exploration.

• Knowledge of CMDBs, asset inventories, or operational data structures.

• Experience in data governance, glossary management, or data-quality frameworks.

Qualifications

• Bachelor’s degree in Business Analysis, Information Systems, Data/Computer Science, or related field.

• Training or experience in Agile methodologies.

• Bonus: BCS BA Diploma, IIBA CCBA/CBAP, Microsoft DP-900 or PL-300 certifications.

Skills & Knowledge

• Strong in requirements gathering, user stories, acceptance criteria, and documentation.

• Ability to connect end-to-end business processes with data flows.

• Analytical mindset with conceptual understanding of data.

• Comfortable working with structured data, definitions, and KPI logic.

• Excellent communication and facilitation skills.

• Bonus: Basic SQL, understanding of modern data platforms (Data Lake, Synapse, ETL), and experience with Azure DevOps or Jira.

Personal Attributes

• Highly organised, detail-oriented, and proactive.

• Confident engaging with both technical and operational stakeholders.

• Independent, curious, and eager to understand how processes and data interact.

• Comfortable in fast-paced environments and open to challenging the status quo constructively.

📈THE ROLE

In this role, you’ll work across all areas of the business to uncover processes, map data flows, and define reporting needs. Your mission? Turn complex operations into clear, actionable requirements that power high-quality data products from CMDB structures and curated datasets to business-ready KPIs and operational reports.

You’ll play a key role in standardising terminology, improving data quality, and shaping metrics that matter. Collaborating with stakeholders, facilitating workshops, and supporting adoption, you’ll ensure every data product delivers real value and insight. If you love connecting the dots and making data work smarter, this is the role for you!

What You’ll Be Doing:

Requirements Gathering & Documentation

• Work with stakeholders across all departments to understand data, processes, and reporting needs.

• Capture requirements for new data products, CMDB structures, KPIs, and reporting logic.

• Produce clear and structured documentation, user stories, acceptance criteria, process maps, and data definitions.