Customer Engineering Senior Program Manager - Oahu

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

 

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

 

Posting End Date:  at 11:59PM HST

 

BRIEF POSTING DESCRIPTION:

The P CS CUSTOMER ENGINEERING 1 ADMIN Department of the P CUSTOMER ENGINEERING Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

 

JOB FUNCTION:

Lead design of all new policies, processes, standard operating procedures, other standards, or operational plans for major Engineering improvement initiatives spanning operating companies, process areas, divisions and departments to enable the Division to effectively execute and manage capital projects, programs and day-to-day operations. Uses mastery of improvement systems and engineering knowledge to lead the identification and resolution of improvements using significant research, conceptualization, reasoning, and interpretation.

 

ESSENTIAL FUNCTIONS:

• Leads design of new policies, processes, and procedures with a significant impact on departmental or divisional results. Influences business decisions made by leadership across process areas, operating companies and multiple divisions.  Represents the division in cross-functional process discussions and acquires the needed subject matter experts.  Responsible to maintain all active Engineering policies, processes and procedures.
• Develops solutions to problems and execution gaps by drawing upon best practices, expertise, and leadership.  Leads improvements in existing processes and systems and guides development of new processes and systems using significant research, conceptualization, reasoning, and interpretation.  Engages with internal and external stakeholders to disseminate information, address concerns, obtain approvals and resolve project-related problems.
• Interacts with internal and external stakeholders and vendors at various levels on matters with direct impact to an operating company, division and/or department.  Negotiate with others to reach understanding or agreement.  Conduct briefings with senior leaders.
• Prepares and conducts training of policies, processes and procedures for employees in the division. 
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.
• Understands the Company’s Policies, Mission, Vision, Values, and are following the culture dimensions to ensure the success of the company.

 

BASIC QUALIFICATIONS:

Knowledge Requirements

•   A Bachelor’s degree in business, project management, engineering, or a related field or equivalent is required; Advanced training in business administration is desirable.

•   Mastery level knowledge of the current culture and environment at the Hawaiian Electric Companies typically acquired by working with many cross-functional teams within the companies.

•   Extensive knowledge of Lean thinking principles and best practices to achieve customer experience excellence including the Lean Foundation, deployment systems, continuous improvement, enterprise alignment and business results typically acquired through formal training. Able to obtain Certified Lean Sensei or Black Belt.

•   Thorough knowledge of project management standards and methodologies, including initiating, planning, executing, controlling, and closing projects, developing work breakdown structures, tracking progress and status, managing scope, mitigating risk, etc., typically acquired through formal training.  Able to obtain Project Management Professional (PMP) Certification.

•   Working knowledge of regulatory requirements (i.e. SOX, PUC, etc.).

•   Working knowledge of personal computers and related software applications such as spreadsheets, word processing, and ability to learn additional software tools to perform work.

•   Working knowledge and understanding of the application of the Tariff, Electric Service Installation Manual, Engineering Construction Standar