Sr. Manager, Atlassian Platform
KrakenAbout the role
Building the Future of Crypto
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Proof of Work
The Team
The Atlassian Platform team is responsible for owning and managing Atlassian applications (primarily Jira, Service Desk and Confluence) and integrations supporting multiple business functions across Kraken. This team works closely with our stakeholders across HR, Engineering, PMO, etc to provide technology solutions and services to enable them for success in carrying out business operations & launching strategic business projects .
The Sr. Manager of Atlassian Platform will be responsible for partnering closely with business to understand business pain points & areas of opportunity within their applications, processes and workflows, build project roadmap, execute on projects and support the business operations for the global users of Kraken. This role will provide techno-functional subject matter expertise and advisory to various businesses to design scalable processes and implement best in class systems for security, performance and operational efficiency. This role will manage a team of front and backend engineers working on Atlassian related projects, enhancements and support, and will be responsible for growing and nurturing a high performing and best in class Atlassian expert services team.
This role will require thorough knowledge and understanding of Atlassian on-prem and cloud, and experience implementing and administering Atlassian in a larger and complex environment to support various business units with integrations to other applications and 3rd party systems. This role reports to the Sr. Director of IT.
The Opportunity
Form and maintain strong strategic relationships with stakeholders across the various business units (HR, Finance, Engineering, PMO, etc)
Manage and coach a team of Atlassian administrators and engineers working across multiple projects and initiatives
Lead, and drive the vision and roadmap for Atlassian Platform for the company
Define work intake and execution process across run, grow and transform areas for the team to serve customers more effectively
Work with business to understand their priorities, manage backlog and help the team to prioritize their time
Act as the project manager when needed to spearhead projects and initiatives
Demonstrate consistent and predictable delivery by the team along with transparent and ongoing communication to business partners to build their trust and confidence in the team
Act as the in-house systems expert and oversee the administration and management of the Atlassian Suite of applications and integrations
Lead process and architecture discussions when it comes to recommending best solutions and systems for business
Be a proactive partner to business and lead discussions to identify opportu
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