Account Management Specialist - Northwell

Overview

Who We Are

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

 

Responsibilities

Ready to Support Client Success Through Expert Coordination and Analysis?

We're seeking a detail-oriented professional who can support new client onboarding while providing exceptional ongoing service. As our Account Management Coordinator, you'll act as product expert and trusted partner, helping resolve client issues, analyze benefit trends, and support renewals.

 

 

What makes this role different

 

✓ Cross-functional collaboration: Work across business functions to ensure client needs are met while maintaining accurate client records

✓ Problem-solving focus: Research issues, access necessary resources, and escalate to appropriate experts for resolution

✓ Strategic support: Assist Account Managers during contract renewal process while supporting open enrollment activities

✓ Client relationship building: Participate in and host client meetings while providing ongoing support and education

 

What You'll Actually Do

Ensure client satisfaction: Collaborate across business functions to ensure client needs are met while following through on outstanding items until resolution.

Monitor performance: Track internal performance to confirm client expectations are consistently met while maintaining accurate, up-to-date client records.

 

Resolve complex issues: Research issues, access necessary resources, and escalate to appropriate internal expert for comprehensive resolution.

 

Support client engagement: Participate in and/or host client meetings as needed while assisting in organizing open enrollment strategies, health fairs, and employee education sessions.

 

Assist with renewals: Support Account Managers during contract renewal process while providing ongoing analysis and strategic input for client success.

 

 

Qualifications

What You Bring to Our Mission

The foundational experience:

• 1+ years experience in health insurance, employee benefits, human resources, or healthcare industry
• Experience onboarding new clients and providing account-based service is ideal
• Comfortable working with HR Directors and Executives

The communication competencies:

• Clear written and verbal communication style with strong collaboration skills
• Ability to build relationships with diverse stakeholders while maintaining professional approach

The professional qualities:

• Detail-oriented approach with strong organizational and analytical abilities
• Proactive problem-solving mindset with ability to work independently and as part of team
• Commitment to client satisfaction and continuous improvement in service delivery

 

Why You'll Love It Here

We believe in total rewards that actually matter—not just competitive packages, but benefits that support how you want to live and work.

 

Your wellbeing comes first:

• Comprehensive medical and dental coverage through our own health solutions (yes, we use what we build!)
• Mental health support and wellness programs designed by experts who get it
• Flexible work arrangements that fit your life, not the other way around

 

Financial security that makes sense:

• Retirement planning support to help you build real wealth for the future
• Basic Life and AD&D Insurance plus Short-Term and Long-Term Disability protection
• Employee savings programs and voluntary benefits like Critical Illness and Hospital Indemnity coverage

 

Growth without limits:

• Professional development opportunities and clear career progression paths
• Mentorship from industry leaders who want to see you succeed
• Learning budget to invest in skills that matter to your future

 

A culture that energizes:

• People Matte