Highway Traffic Operations Center Operator

The work we do matters!

Hiring Agency:

Transportation - Agency 27

Location:

NDOT SOC - Omaha

Hiring Rate:

$18.631

Job Posting:

JR2025-00015027 Highway Traffic Operations Center Operator (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

04-07-2025

Job Description:

Do you want to make a difference in the lives of Nebraskans? Do you have a passion for helping people and keeping them safe? At the Nebraska Department of Transportation (NDOT), you will have the opportunity to do just that in our State Operations Center (SOC).

At NDOT, we reward our employee’s hard work with a friendly and supportive work environment and a comprehensive benefits package that includes:

• State-matched retirement contribution of 156%
• 13 paid holidays
• Generous leave accruals that begin immediately
• A culture that embraces work-life balance
• Military leave
• Tuition reimbursement program
• Dependent tuition reimbursement program with partnering Nebraska community colleges
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• 79% employer-paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and development based on your career aspirations
• Job security and stability, even during times of economic hardship
• Employee Assistance Program
• Fun, inviting teammates
• Free parking

 

Pay rate for this position is $18.631/hr.

JOB DUTIES:

Monitoring and Situational Awareness

• Monitor traffic management systems, ITS devices, CCTV feeds, road weather systems, and data dashboards in real time.

• Maintain awareness of statewide incidents, severe weather, infrastructure disruptions, and emergency situations.

• Identify abnormal conditions and initiate proper response protocols.

Incident and Event Response

• Receive, evaluate, and document reports from field personnel, 911 centers, public agencies, and motorists.

• Dispatch appropriate resources or notify relevant stakeholders in response to incidents or emergencies.

• Activate and manage event-specific protocols (e.g., high wind events, winter storms, major crashes).

Communication and Coordination

• Serve as a central communication hub for NDOT operations, law enforcement, emergency services, maintenance, and other agencies.

• Relay information clearly and accurately via phone, radio, email, or other systems.

• Notify on-call supervisors or technicians per established procedures and escalation protocols.

Documentation and Reporting

• Create and update DIRKs (work orders) and other incident tracking systems.

• Log incoming calls, communications, and operator actions with accuracy and completeness.

• Generate shift reports and pass-downs to maintain situational continuity between shifts.

Public Information Systems

• Post and manage messages on Dynamic Message Signs (DMS), Portable DMS (PDMS)Variable Speed Advisory signs (VSA) as directed.

• Ensure traveler information is timely, accurate, and consistent with current road conditions and incidents.

System Operation and Technical Oversight

• Operate a variety of control systems and software, including CARS, ATMS, camera controls, and alert platforms.

• Troubleshoot basic technical issues and notify IT or Electronics staff for escalation.

• Monitor the status of communications systems and ITS devices; report outages or malfunctions promptly.

Emergency Operations Support

• Support Emergency Operations Center (EOC) activations when needed.

• Follow emergency notification protocols and support coordination efforts during major events.

• Participate in drills, tabletop exercises, and after-action reviews.

Shift Responsibilities

• Maintain 24/7 coverage by adhering to assigned shifts, including nights, weekends, and holidays.

• Work independently and as part of a team during high-stress and time-sensitive situations.

• Maintain a clean, secure, and professional workspace.