Data Center Operations Specialist

11:11 Systems is looking for an experienced Data Center Operations Specialist to provide local technical support at the Managed Services data center. This crucial position within the organization, requires working in a fast paced, production data center environment, on a high-performance team.

This is a full-time position based in Philadelphia, PA and will report to the Manager of Data Center Operations.

Responsibilities:

• Assist with technology installation to include securing of cabinets, racking of equipment, and cabling of devices.
• Assist with building Windows based operating systems and device configuration.
• Provide on-site customer service to clients while working within the data center.
• Understand and follow defined standard operating procedures.
• Respond to and update tickets in accordance with department procedures.
• Perform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment.
• When appropriate, escalate issues quickly and efficiently to solve problems within 11:11 Systems Service Level Agreement requirements.
• Must work holidays that fall on scheduled shifts, have the flexibility to work extra shifts as required by management.
• Provide on-site vendor support for maintenance, break/fix and/or upgrades.
• Assist 11:11 Systems centralized Operations/Engineering, Project Management and Customer Service teams in support of customer requirements when engaged.
• Work supportively with colleagues, always operating in a collegiate manner and in line with the Company’s values.

Requirements

• 3-5 years of networking experience.
• Minimum of 3-5 years of experience, preferably in a data center or tech support environment.
• 3-5 years of experience configuring and installing Windows based operating systems.
• Strong customer service attitude and interpersonal skills.
• Excellent written and communication skills.
• Ability to execute multiple tasks efficiently and effectively and able to work effectively in a team environment.
• Self-starter and able to manage assigned tasks with limited management input.

Preferred Skills

• A+, Microsoft Certified Solutions Expert (MCSE) and/or Cisco Certified Network Associate (CCNA) certification.
• Bachelor’s Degree and/or Certification in a technical discipline.
• Understanding of Unix/Linux based operating systems.

Benefits

• Competitive Salary
• Bonus Plan
• 401k Plan with Company Match
• PPO Healthcare Insurance Plan
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Vacation & Holidays




About 11:11 Systems

11:11 Systems was created to deliver a fully integrated and unified network experience, providing our customers with visibility, control, and decision making to simplify their requirements through one experience: simplified, synchronized, and optimized.

11:11 is invested in creating a new model empowering its customers and partners to “RETHINK CONNECTED”. Fully integrated, fully automated. All services, all activities, all data, all performance, powered on a single platform.