Senior Business Insights Analyst

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As ServiceNow continues its unprecedented growth on the path to becoming the Defining Enterprise Software Company of the 21st Century, we are further establishing our advanced data and analytics capabilities. ServiceNow is seeking a proactive, passionate, experienced analyst to help deliver the most strategic insights to the company. The Senior Business Insights Analyst will proactively monitor the real-time health of the business to ensure the company leadership has the right insights and recommendations to grow and scale the company.  This role is a hybrid of traditional roles in strategy, analytics, research, and data visualization – requiring a mix of strategic thinking, data analysis, and business operations skills. This position will be reporting to the Senior Manager of GTM Insights. 

We are looking for a talented individual with a strategic viewpoint who can grow and adapt along with our fast-paced business. The ideal candidate is relentlessly curious, has high analytical capability and is passionate about creating innovative analysis to understand trends and identify opportunities.  This individual is energized by creating actionable insights and recommendations for business leaders and is highly collaborative with both business and technical audiences at all levels of the organization.   

What you get to do in this role

• Proactively uncover trends and anomalies, understand relationships, and develop actionable insights from analysis that will drive business decisions and actions, help us understand quarterly performance and improve our go-to-market motions.  
• Apply expertise in quantitative analysis and presentation/visualization of data to see beyond the numbers; transform raw data into actionable insights and communicate succinct, relevant recommendations to drive action from both technical and non-technical senior leaders. 
• Partner with key business leaders to prepare analysis and recommendations for strategic and operational decision-making across a variety of GTM functions.
• Understanding and curiosity in use cases for embedding the output of AI models into ad-hoc analyses.
• Build cross-functional relationships and catalyze action from other teams to solve complex interdisciplinary problems on behalf of the business.  Proactively identify areas for deeper analysis and study.   
• Develop quantitative models to help predict outcomes and assess causation and correlation (causal modeling experience is a plus).
• Create and apply standard frameworks to better understand and monitor key business priorities. Contribute solutions to improve monitoring and alert systems for Data and Analytics.
• Collaborate with other Analytics and Biz Ops teams to develop scalable insights packages and stories.
• Alert the Data Quality, Analytics and/or Business teams to real-time events impacting the customer experiences or business operations.  
• Develop quick utility dashboards and reports to help accelerate and scale insights delivery

Desired Outcomes

• Keep the real-time pulse of the ServiceNow business.  Quickly identify emerging trends, appropriately triage, and action any anomalies found in day-to-day activities and o