Insurance Personal Lines Account Manager

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The Position

Job Title

Insurance Personal Lines Account Manager

Job Description

SUMMARY

The primary role of a personal lines account manager is to assist our customers. This position is essential in maintaining our current customers and directly affects our policy and premium retention rates. This position is also considered support staff for our sales agents.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

1. Service Personal Lines Book of Business

a. Endorsements

b. Billing/payments (monthly installments, questions & mortgage down payments)

c. Claims        

d. Renewal Tracking

e. Cancellation tracking and process (pending and cancelled)

f. Underwriting issues on policies

2. Remarkets

3. Quote account rounds for existing PL business

4. Secondary in issuing PL New Business Policies

5. Backup for support and quoting new business

ADDITIONAL DUTIES AND RESONSIBILITIES

• Primary in answering incoming calls
• Distribute mail when needed

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• College degree preferred
• Industry knowledge preferred
• Insurance License preferred
• Obtain and maintain applicable licensing

Technical/Functional Competencies

• Proficient in PC operating systems o Microsoft office
  • Carrier websites
  • RightFax
  • Agency management system
    • Comparative rater
    • DocuSign

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

For Physical Requirements and Working Conditions see attached form.

All Locations: