Senior Manager, Patient Support Services

Department:

104075 Global Market Access & HEOR

Location:

San Diego, USA- Remote

Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease.

At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare patients. Our work is rewarding – both professionally and personally – because we are making a difference. We are passionate about what we do.

We are seeking talented individuals who will thrive in our collaborative, diverse, fast-paced environment and share in our mission – to identify, develop and deliver life-changing therapies to people living with rare disease. We stick by our values centered on patients, courage, community, and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.

At Travere Therapeutics, we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.

Position Summary:
The Senior Manager, Patient Support Services is responsible for managing the daily operations of the patient support program within Travere while fostering a collaborative environment with all stakeholders. In addition, they must have the ability to multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment. The ideal candidate will have a proven track record of a program launch, managing daily operations, and leading innovation within Hub services.

Responsibilities:

• Manage and lead the daily operations of the Hub program and supporting vendors
• Monitor volume trends and ensure adequate staffing is available to meet all patient service objectives and goals
• Act as a primary contact and subject matter expert for Hub services and program vendors serving as a resource to all stakeholders.
• Collaborate and coordinate cross-functionally with internal stakeholders to strategize and deliver a best-in-industry patient experience through appropriate patient support programs, services, educational materials, and other tactics designed to assist with adherence and patient engagement.
• Identify and deliver program data and analytics to internal team members and stakeholders for required periodic (daily, weekly, monthly, etc) reviews.
• Maintains a compliant, patient-centric approach in all that we do.

Education/Experience Requirements:

• Bachelor’s degree within Business, Healthcare, or Life Sciences discipline required. Equivalent combination of education and applicable job experience may be considered.
• A minimum of 7+ years’ relevant experience within the pharmaceutical industry in a variety of progressively responsible positions including at least 5+ years of Hub Services
• Program management and experience in a leadership role is a must.
• Specialty pharmaceutical, nephrology, rare disease, REMs, Clinical experience preferred.


Additional Skills/Experience/Requirements:

• The ideal candidate will embody Travere’s core values: Courage, Community Spirit, Patient Focus and Teamwork.
• Ability to work in a fast-paced environment centered around improving the patient journey.
• Experience launching and supporting a Hub program(s) with multiple stakeholders.
• Strong professional experience in a similar role within the pharmaceutical industry.
• Well organized with the ability to multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment.
• Excellent collaboration skills with strong attention to detail and the ability to multi-task and manage complexity.
• Strong interpersonal and organizational skills and excellent verbal and written communication skills are required.
• Successful record of creating and leading complex project plans, timelines, budgets, and critical paths.
• Ability to adapt to modification and changes to project plans, demonstrating flexibility to implement new strategies and tactics to accommodate these changes.
• Ability to travel (20) % domestic and internationally.
• All positions have an essential job function to be able to perform face to face work with colleagues and/or onsite in San Diego. No role is expected to be 100% remote.

Total Rewards Offerings:
Travere provides comprehensive total rewards offerings that demonstrate our commitment as a diverse, equitable, people-centric, and pay-for-performance organization.    <