Customer Account Services Solutions Analyst

POSITION SUMMARY: Do you enjoy problem solving and helping others? The BJU Press Customer Account Services is a team that is mission focused and provides a pleasant work environment. The Customer Account Services Analyst will primarily assist our customers with managing orders. There is opportunity for cross-training and working on projects with the entire Business Office Team. After successful onboarding, an employee in this position may apply for a hybrid work schedule.

PRINCIPAL DUTIES AND RESPONSIBILITIES: 

• Answer inbound calls and make outbound calls related to orders.
• Provide resolutions to customer inquiries regarding exchanges, returns, issues with orders
• Communicate effectively with customers and sales team.
• Assist in productivity improvement.
• Be flexible to change tasks as needed.
• Cross-train to assist other team members.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to think through resolutions quickly based on company policies
• Answer inbound calls and make outbound calls with a friendly demeanor
• Ability to remain calm while listening to customer
• Excellent verbal and written skills.
• Ability to adapt to changes
• Organizational skills and accuracy.
• Self motivated, intuitive thinker with ability to work independently or in a team
• Good computer skills, ability to learn cloud-based software programs
• Experience using Teams/D365 preferred but can train
• Microsoft Office