Customer Service Representative

The Customer Service Representative plays a key role in engaging with internal and external customers while collaborating with our internal sales team to deliver exceptional customer experiences. This position requires a proactive approach to addressing customer needs, fostering satisfaction, and upholding our commitment to excellence. The ideal candidate is service and sales-oriented, enthusiastic, and dedicated to creating positive outcomes for our customers and the team.

• Act as a customer advocate to resolve product, delivery, and service issues effectively.
• Process quote requests and sales orders and assisting with expedited requests as needed.
• Ensure order accuracy by verifying customer purchase orders and making necessary corrections.
• Communicate order delivery statuses promptly via email or phone.
• Follow up on open quotes to address customer inquiries, involving Territory Managers when required.
• Establish and maintain relationships with customers through regularly assigned calls. 
• Coordinate with Territory Managers on territory growth plan.
• Manage customer accounts by processing Return Merchandise Authorizations (RMA) for credit or replacement.
• Record all selling activities in the company ERP (e.g. contacts, activities, opportunities, quotes, sales orders)
• Contribute to the team’s overall success through assigned tasks and responsibilities.
• Promote a collaborative and respectful workplace environment.