Senior Manager, Business Operations

Job Description Summary:

The vision of Enterprise Services (ES) is to deliver services that are simpler, better, and faster. The Senior Manager, Business Operations is a key leader within the ES Strategy & Operations team, responsible for driving operational excellence at scale, leading complex initiatives, and delivering high-priority products that create measurable value for the enterprise.

This role requires a hands-on approach to operational deployment, with a strong ability to understand the details of how technology can improve business operations. The Senior Manager will leverage their experience in implementing technology-driven solutions to bridge the gap between strategy and execution, ensuring enterprise priorities are translated into impactful outcomes.

The role is focused across two primary areas:

• 30% – Lead product planning, prioritization, and execution governance

• 70% – Drive delivery, optimization, and value realization of enterprise-critical products and solutions

Key Responsibilities

Lead Product Planning and Execution

• Develop, refine, and implement playbooks, standards, and operating models to enable consistent, scalable delivery across the ES portfolio.

• Drive enterprise product planning cycles by translating business priorities, customer needs, and technology capacity into actionable roadmaps and execution plans.

• Lead portfolio assessment and prioritization activities, evaluating initiatives based on strategic alignment, value, risk, complexity, and resource requirements; provide clear recommendations to senior leadership.

• Oversee execution of assigned initiatives, proactively managing risks, dependencies, and trade-offs while ensuring accountability for outcomes.

Deliver High-Priority Products and Solutions

• Translate enterprise and functional strategies into scalable products and solutions with clearly defined problems, success metrics, and delivery plans.

• Partner with senior business and digital leaders to identify emerging needs and lead the hands-on deployment of technology solutions that address critical business challenges and opportunities.

• Drive delivery of complex initiatives on compressed timelines, ensuring strong cross-functional alignment, disciplined execution, and measurable business impact.

• Monitor solution performance, adoption, and value realization; lead efforts to optimize capabilities and inform next-generation product development.

Stakeholder Leadership and Influence

• Serve as a trusted partner to business and technology leaders, providing insight, structure, and guidance across initiatives.

• Communicate progress, risks, and recommendations clearly to senior stakeholders through concise, data-driven materials.

• Contribute to the development of team capabilities by mentoring junior talent and modeling strong enterprise and collaboration behaviors.

Education Requirements

• Required: Bachelor’s degree in Information Systems, Computer Science, Data Science, Engineering, or a related field.

• Preferred: Master’s degree or advanced coursework in business, analytics, product management, AI, or technology leadership.

Qualifications & Requirements

• 5+ years of relevant experience in business operations, digital or technology transformation, consulting, analytics, or program leadership roles.

• Proven experience leading complex, cross-functional initiatives in partnership with Digital and technology teams.

• Demonstrated hands-on experience in operational deployment of technology solutions to improve business processes and outcomes.

• Strong analytical and problem-solving skills, with the ability to drive recommendations and influence outcomes.

• Advanced proficiency in analytics, reporting, and visualization tools to support operational and leadership decision-making.

• Ability to operate independently in fast-paced, ambiguous enterprise environments.

• Strong written and verbal communication skills, including experience supporting senior-level stakeholders.

• Experience working in global, matrixed organizations preferred.

• Ability to balance strategic perspective with hands-on execution and operational detail.

• Collaborative leadership style with a strong enterprise mindset.

Functional Skills

Core

• Start with the End User

• Tell the Story

• Align the Resources

• Design for Scale

• Exe