Your role

What you'll be doing

Corpay^ is currently looking to hire a Commercial Services Executive within the Commercial Services division. This position falls under our Epyx line of business based in Meriden, West Midlands, UK.

This is a Hybrid working role with 3 days in the office (Tuesday, Wednesday, and Thursday) and 2 days working from home (Monday and Friday)

Epyx specializes in e-commerce solutions for the automotive sector. Its best-known products are the 1link platforms, which improve the efficiency of major fleets and their suppliers, covering functions including vehicle maintenance, hire, re-marketing, and re-licensing. They have been adopted by fleets totaling more than four million vehicles, thousands of service providers, and nearly all major motor manufacturers on behalf of their franchise networks.

What you’ll be doing

As a Commercial Services Executive your main responsibility will be to retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.

Key Accountabilities

• Build and develop positive relationships with all internal and external colleagues, suppliers, and customers to ensure delivery of customer excellence whilst adhering to service level agreements.

• Proactively promote and/or sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate.

• Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfill customer requirements.

• Handle all queries, whether telephone or email-based inquiries within the established best practice and department procedures, to the satisfaction of both the customer and the business.

• Administer all departmental tasks as required in a complete, efficient, and productive manner. Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies.

• Contribute to service delivery levels by providing guidance to others and informing the decision-making processes wherever possible.

Qualifications & Skills

• Excellent communication skills both written and verbal.

• Customer focused and able to communicate effectively with customers by telephone.

• Excellent listening skills to identify and analyze problems, and the ability to use technical/product knowledge to find appropriate solutions for the customer.

• Good numeracy skills.

• Computer literate, especially with strong Excel skills.

• Time management skills.

• Commercial awareness.

• Adherence to internal procedures and high attention to detail.

Benefits & Perks

• 4 X Life insurance

• Pension scheme 5% employer contribution

• Private Healthcare

• 25 days Holiday (plus Holiday Buy/Sell)

• Access to benefits portal

• Access to LinkedIn learning

• Free parking at Meriden office

#LI-Hybrid

#LI-SI1

#INDOPS-INT

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay