Cybersecurity Engineer, Managed Security Services

Who We Are

Want to be part of a company that empowers you to innovate and implement your powerful ideas as you help shape the future of cybersecurity? Since 2012, CRITICALSTART has assisted in safeguarding numerous businesses from cyberattacks, preparing them for upcoming threats, and earning a plethora of awards along the way.

 

We thrive on innovation, devoid of bureaucracy. CRITICALSTART pioneered the first MOBILESOC app for on-the-go threat detection and response, devised a method to automatically resolve the majority of security alerts, and introduced services that reduce alert investigation time by 99.3% (our analysts truly appreciate us for that).

 

Everything we do revolves around our three core principles:

 

Do what’s best for our customers.

Do what’s best for our employees.

Don’t do things that suck.

 

That's basically it.

 

If you'd prefer to hear from our Critical Crew, watch this video to learn about their perspectives. Look at our Glassdoor reviews for another internal viewpoint (Pssst...want to grab our attention when you submit your resume? Include something about our Glassdoor reviews that resonated with you).

 

What can we offer you?

• Daily opportunities to make a difference. Whether it's protecting our customers from attacks and breaches or contributing to the greater good.
• An abundance of intelligent, talented, high-performing individuals to collaborate with. We value accountability, support each other's growth, and genuinely enjoy what we do.
• An approach of continuous improvement to revolutionize our industry and surpass mediocrity. While many cybersecurity companies hire competent individuals, we believe in striving for excellence. Don't you believe you're capable of more than just being good?
• Constant learning, unlocking innovative ideas, and a nurturing, cooperative environment.
• Extensive industry recognition. We receive so much acclaim that it's nearly overwhelming. Almost.
• Our teammate put it best: "Every day presents new challenges and ample opportunities for professional growth... Your contributions directly impact the company's overarching purpose, and the sense of belonging and culture are unparalleled.

Who You Are

We are searching for a dedicated and proficient Cybersecurity Engineer to join our Customer Services team. The perfect candidate should have extensive knowledge of Security Information and Event Management (SIEM) tools, including Microsoft Sentinel, Splunk, and Sumo Logic. They should also be well-versed in Endpoint Detection and Response/Extended Detection and Response (EDR/XDR) integrations like SentinelOne, Defender for Endpoint/Server, CrowdStrike, and Palo Alto Cortex XDR. As a Cybersecurity Engineer, you will have a vital role in providing managed security services to our clients, guaranteeing the smooth operation of their security infrastructure.

What You Will Be Doing?

• Skills Maintenance: Keep your industry knowledge up-to-date by maintaining deep expertise in SIEM tools and EDR/XDR products.
• Client Interaction: Deliver our managed services to clients efficiently, working on project-based tasks related to SIEM and EDR/XDR technologies. Collaborate closely with clients to address technical issues, provide value reports, and configure their systems effectively.
• Technical Guidance: Offer technical guidance, expertise, and configuration support to clients, helping them maintain strong and efficient SIEM and Endpoint security programs.
• Best Practices: Assist clients in implementing best practices for deploying and configuring endpoint agents, endpoint security policies, log forwarders, data sources, content, and alerts.
• Security Enhancement: Assist clients in enhancing the security of their SIEM and Endpoint products, ensuring alignment with industry standards and our program offerings.
• Issue Resolution: Troubleshoot problems related to data source interactions with SIEM technologies and API connections between supported security integrations and our platform (CORR).
• Automation Opportunities: Identify chances to automate parts of SIEM and Endpoint engineering tasks to improve efficiency and accuracy.
• Documentation Management: Create and update extensive security documentation, encompassing playbooks, standard operating procedures, and training materials.
• Ongoing Education: Keep abreast of the latest security threats and trends, integrating this knowledge into our security solutions. Attain and maintain relevant security certifications.
• Collaborative Teamwork: Work closely with fellow cybersec