Sales Trainer

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

We’re looking for a dynamic Sales Trainer who can take remote and inbound sales teams to the next level. If you believe in maximizing conversion rates, maintaining a steady flow of scheduled jobs, and are comfortable telling salespeople exactly what they need to do (no sugar-coating), then read on.

Competitive Pay: $50,000-$150,000/year 

Key Responsibilities

1. Elevate Remote & Inbound Teams
• Develop and implement training modules focused on phone-based and remote selling (inbound calls, appointment setting, deal closing).
• Continuously improve appointment-to-invoice conversion rates, ensuring that every inbound call results in revenue—and that the shops stay busy.
2. Targeted Performance Metrics
• Sharpen the team’s sales tactics to hit or exceed critical benchmarks (answer rate goals, appointment-set percentages, and conversion rates).
• Collaborate with leadership to monitor how these metrics feed into labor margin, store productivity, and overall profitability.
3. Support a Retail Mindset
• Instill a “retail-like” customer experience approach—friendly, helpful, and consistent.
• Ensure the brand stands out in a crowded automotive landscape, fostering customer loyalty and repeat business through exceptional phone-based interactions.
4. Ongoing Coaching & Feedback
• Provide real-time coaching sessions, shadow inbound calls, and deliver constructive feedback.
• Use call recordings and performance data to diagnose training gaps and celebrate successes.
5. Continuous Improvement & Collaboration
• Work closely with Operations, Marketing, and Store Managers to keep training materials fresh and aligned with the latest promotions, service offerings, and company objectives.
• Stay up to date on industry trends and emerging phone/remote selling techniques to keep the team ahead of the curve.

Qualifications

• Proven Experience: 3+ years in a sales training or sales leadership role, ideally in a call center or inbound phone sales environment.
• Industry Knowledge: Automotive experience is a plus, but if you can train a pack of wolves to sell anything to anyone, we still want to hear from you.
• Data-Savvy: Comfortable analyzing call metrics and using reporting tools to measure performance.
• Strong Communication: Ability to hold attention and motivate a group; if you can’t capture a remote team’s focus, they’ll be muting you faster than a bad podcast.
• Adaptable: Ready to pivot training content as company goals and promotions evolve—no day is the same in modern automotive retail.

What Success Looks Like

• Improved Conversion: Appointment-to-invoice rates climb steadily, ensuring shops are booked and billing.
• Consistently High Answer Rates: Less voicemail, more real human interaction.
• Increased Appointment-Set Percentages: Every caller leaves the line with a scheduled visit—and a positive brand impression.
• Positive Culture Shift: Sales agents approach inbound calls with a retail-friendly vibe that customers love (and keep coming back for).

Why Join Our Team?

• Impactful Role: You’ll directly influence top-line revenue and store productivity—talk about a resume booster.
• Forward-Thinking Environment: We’re evolving the automotive customer journey, and your training programs will lead the charge.
• Collaborative Culture: You’ll work with passionate folks who get excited about metrics, margins, and the smell of new tires.
• Room to Innovate: Got a new idea for a training exercise? We’re all ears. Expect encouragement for creative problem-solving and next-level coaching.

If you’re ready to empower sales agents to own the phone lines, deliver a stellar (retail-like) customer experience, and significantly boost company profitability, apply today. We want someone who can see opportuni