Client Value Executive - Public Sector

TransUnion's Job Applicant Privacy Notice

Personal Information We Collect

Your Privacy Choices

What We'll Bring:

This position will act as the primary day-to-day client value executive for a diverse set of Public Sector clients that leverage our range of Risk, Compliance, Communications, and Marketing services. The individual will be primarily accountable for protecting and retaining a large base of existing client revenue through ongoing collaboration with their clients and various internal departments to ensure overall client satisfaction and return on investment in TransUnion solutions. Additionally, the Client Value Executive is expected to work closely with a cross-functional internal team to develop trusted, consultative, and mutually beneficial client relationships that lead to incremental up-sell opportunities within their existing client base.

What You'll Bring:

·       Proactively manage a large base of existing Public Sector clients, supporting day-to-day customer relationships valued at roughly $10M+ in annual revenue. 

·       Responsible for defending existing revenue within assigned account base, focusing specifically on driving client value by developing a deep understanding of each client’s business needs and issues.  

·       Expand relationships within existing account base to help uncover incremental new revenue opportunities by partnering with Sales and Client Executives on any new business opportunities. 

·       Coordinate and deliver Quarterly Business Reviews with clients where applicable. 

·       Coordinate all internal resources necessary to ensure any client issues including service, billing, technical, delivery, etc. are resolved efficiently and effectively. 

·       Acquire and integrate industry knowledge related to general trends, emerging technologies & competitors specific to our Public Sector vertical. 

·       Maintain meeting notes, renewal forecasts, legal documentation, and client contact information electronically in Salesforce.com for assigned client base. 

·       Create and maintain Account Business Plans within a matrixed internal team for assigned clients. 

·       Provide clients with an ongoing education of TransUnion solutions via thought leadership, events, etc. 

· This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Impact You'll Make:

·       Minimum of 7-10 years’ experience supporting conceptual services in a highly technical, complex, and fast-paced selling environment leveraging consultative sales acumen.  

·       Strong work ethic and a demonstrated track record of retaining and growing a client base of $10M+.  

·       Experience managing the entire sales cycle, from identifying a need, to developing the solution with a measurable value prop, to closing the deal and seeing it through to implementation. 

·       Excellent interpersonal, customer relationship management, and organizational skills desired. 

·       Fluent in negotiating complex agreements and communicating technical concepts. 

·       Strong face-to-face and virtual presentation and meeting facilitation skills. 

·       Intellectual curiosity, attention to detail, high energy, drive to win, an ability to multitask and work creatively to resolve client issues. 

·       Ability to champion new ideas, initiate change, think “outside of the box,” and drive innovation. 

·       Ability to unite internal teams for effective and logical problem solving. 

·       Proficient in Salesforce, PowerPoint, Excel, Word, and virtual meeting software (Teams, Zoom, etc.). 

·       Potential for travel up to 25% of the time 

·       Previous experience with Public Sector vertical accounts is preferred

·       Bachelor’s degree or equivalent experience  

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups. 

We are committed to being