Sr. Employment Services Manager

Description

Location: Medford, OR (On-site)

About Premier Community Supports

Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services including day programs, positive behavior supports, and 24-hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care.

We partner closely with families, guardians, case managers, and other caregivers to deeply understand the Individual’s needs and goals. Through collaborative planning and a fun, supportive environment, we empower Individuals to thrive at home and in the community.

About the Role

Premier Community Supports is seeking a passionate and driven Employment Manager to lead and grow our Employment Services program. In this role, you’ll oversee a dynamic team while helping individuals with intellectual and developmental disabilities find meaningful, community-based employment. If you’re a strong leader who values collaboration, community impact, and person-centered care this is your opportunity to make a difference.

Essential Responsibilities:

Culture Champion

• Build and maintain partnerships with local businesses to create job opportunities
• Collaborate with families, case managers, and ISP teams to support success
• Promote Premier Community Supports’ mission, values, and culture across Employment Services and within the community
• Model person centered practices and reinforce expectations for service delivery aligned with organizational standards
• Maintain close relationships with community partners, including Vocational Rehabilitation and Case Management Entities

Supervision & Leadership

• Lead, supervise, and support a team of Employment Specialists and Job Coaches from a centralized geographical standpoint across the state 
• Train, schedule, and assign staff while fostering a positive team culture
• Step in to support staff and services as needed
• Ensure compliance with state regulations (OARs) and internal standards
• Provide consistent coaching, feedback, and performance management to support employee growth and accountability
• Address performance concerns in a timely and professional manner
• Conduct performance reviews and support the development of measurable employee goals

Recruiting & Training

• Develop individualized employment strategies for the people we serve
• Monitor job placements, retention, and overall satisfaction
• Oversee onboarding, documentation, and billing accuracy
• Stay current on local employment trends and opportunities
• Partner with recruitment to support hiring efforts, including identifying staffing needs and participating in candidate selection
• Support onboarding and training of new team members to ensure consistency in service delivery
• Assist in developing training materials and tools that support team effectiveness

Operations & Compliance

• Support compliance with all applicable state and federal regulations related to Employment Services
• Maintain strong working knowledge of service models including job development, job coaching, and retention services
• Assist in maintaining and improving operational processes, documentation standards, and service workflows
• Identify gaps or risks in service delivery and provide recommendations for improvement

Program Development & Continuous Improvement

• Contribute to the development and refinement of Employment Services processes, tools, and best practices
• Assist in creating consistent and repeatable approaches across teams and locations
• Identify trends, challenges, and opportunities within Employment Services and provide recommendations for improvement
• Support implementation of new initiatives, programs, or process changes

Communication & Cross Functional Collaboration

• Maintain regular communication with internal Team Members and building Cross-Functional collaboration with local community office leaders 
• Provide input and insight to support decision making and risk mitigation
• Collaborate with County Managers, internal departments, and community partners to strengthen service coordination and outcomes
• Seek feedback from internal and external partners and support resolution of concerns

Other Duties: Ability to perform and complete any additional tasks/projects as assigned

Requirements

Qualifications & Skills

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