Senior User Experience Designer

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Senior User Experience Designer is responsible for leading efforts to apply knowledge of human capabilities, technology, and industry design best practices to create user interfaces for complex, strategic initiatives. As a Senior User Experience Designer, you will drive strong cross-functional collaboration, interpersonal relationships, and business outcomes in service of Allstate customers.

Key Responsibilities

• Independently designs user experiences for highly complex products, managing associated costs and Design methods. 

• Directs and mentors designers in both design and research. 

• Develops innovative solutions and systems to support strategic business unit objectives using human-centered design methods. 

• Possesses in-depth knowledge of User Experience (UX), Customer Experience (CX), and technical standards. Can apply those standards to achieve business results while keeping up with industry trends. 

• Applies in-depth knowledge of the business to enhance business operations across the enterprise. 

• Oversees the UX design process across multi-disciplinary teams, educating UX designers on collaborating with other disciplines. 

• Models how to use human-centered design approaches to frame problems, uncover patterns, discover opportunities, and visualize concepts. 

• Determines and coordinates work priorities and timelines within a program area; communicates delivery dates. 

• Leads UX strategy using deliverables such as wireframes, flow diagrams, storyboards, and prototypes. 

• Uses experience, design methods and judgment to make decisions that may be based on partial information and leads discussions to reconcile trade-offs between design and business requirements. 

• Fosters a team environment, builds consensus and cross-functional relationships between teams. 

• Collaborates within product teams to assess and prioritize opportunities, constraints, and features, while advocating for the end user. 

• Clearly articulates a UX point-of-view, considering the perspective of all related parties and aligns the team on a path forward. 

• Plans and conducts user research to inform design decisions, selecting appropriate qualitative and quantitative methods to support business and product goals. 

• Plans and conducts research to inform prioritization of the most impactful work to be done including desirability, usability and iterative-benchmarking evaluations. 

• Translates research findings into clear, actionable insights that inform experience strategy, design solutions, and prioritization.