Sr. Administrative Assistant

JOB SUMMARY

Supports the Chief Franchising Officer for the US & Canada. Performs administrative functions in support of achieving the Owner & Franchise Services (OFS) objectives for the US & Canada continent. Work is generally varied and administrative or project oriented in support of entire franchise portfolio. Work involves developing alternatives and determining solutions for assignments, including those that may be unique and non-recurring.  Often the Sr. Administrative Assistant will be responsible for interpreting internal policies and procedures and will be seen as an OFS resource to others. Work involves handling confidential and sensitive material.

Sr. Administrative Assistant receives minimal supervision. Instructions are received at the beginning of complex projects and sensitive assignments; resulting work is generally reviewed at completion. Some work may be distributed without review.  Sr. Administrative Assistant is responsible for executing based on priorities and establishing procedures for completing responsibilities. Sr. Administrative Assistant is responsible for resolving and determining the urgency level of conflicting priorities.

This position will support the Chief Franchising Officer, the SVP Franchising-MSB, the SVP Franchising-Full Service, as well as providing support for Advisory Board planning needs and other business needs related to the franchise organization.

Some travel may be required.

CANDIDATE PROFILE

Education and Experience

Required
•    5 or more years administrative experience.
•    Must be organized, self-motivated, detail oriented, attentive to deadlines and a team player
•    Must demonstrate ability to work independently, using sound judgment in decision making and discretion when handling confidential matters
Preferred
•    Experience supporting a senior level executive.
•    Knowledge of advanced functions of Microsoft Office 365 (Word, Excel and PowerPoint).
•    Familiarity with automation or digital tools adoption (e.g., Power BI, SharePoint, Co-Pilot)
    
CORE WORK ACTIVITIES

•    Manage calendars, schedule meetings, and coordinate travel arrangements for the Chief Franchising Officer and two Senior Vice Presidents. Handle incoming calls, respond to inquiries, and provide solutions for routine and complex requests.
•    Draft, edit, and prepare correspondence, reports, and presentations on behalf of the OFS leadership team. Correspondence may be directed toward outside owners, customers or senior level executives. Ensure accuracy and professionalism in all communications.
•    Organize and support internal and external meetings. Responsibilities include agenda preparation, catering coordination, site planning, and logistics.
•    Prepare and distribute executive‑level presentations, dashboards, and reports for senior executives, including variance analysis and budget forecasting. Synthesize data into insights as needed. Maintain accuracy and timeliness of financial and operational reporting.
•    Process expense reports, accounts payable, payroll, and personnel data using automated systems. Reconcile departmental expense accounts and resolve discrepancies.
•    Investigate and resolve complex questions related to policies, procedures, and departmental processes. Gather data from multiple sources and provide informed recommendations.
•    Create and maintain spreadsheets, databases, and PowerPoint presentations to support business needs and executive communications.
•    Oversee office operations, including supply ordering, equipment maintenance, and workspace organization. Coordinate with facilities and technical teams to resolve issues.
•    Support collaboration across U.S. and Canada disciplines and departments by scheduling meetings, sharing documents, and maintaining organizational charts and communication platforms.
•    Lead or assist with special projects, onboarding/offboarding associates, office moves, and other administrative tasks as needed.
•    Act as a thought partner to leaders on priorities and workflows.
•    Support onboarding, engagement, and team communications, including coordination of town halls, and leadership forums.
•    Support leadership team in all aspects related to Advisory Board needs (i.e. coordinating, planning, communications)
•    Executes operational support for franchise projects and special needs, which may include coordinating required analyses, tracking progress against timelines, and ensuring issues are resolved efficiently to maintain 
 

 

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