Patient Service Rep - Primary and Specialty Care, Thousand Oaks

General Information

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Work Location: Thousand Oaks, CA, USA Onsite or Remote Fully On-Site Work Schedule Monday - Friday 8:30am - 5:30pm Posted Date 02/21/2025 Salary Range: $30.36 - 43.49 Hourly Employment Type 2 - Staff: Career Duration Indefinte Job # 22559

Primary Duties and Responsibilities

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In this position, you will provide direct support to the physicians and patients for assigned physicians. Major duties include, but are not limited to: 

• acting as a liaison for the patients and physicians in the practice
• assisting patients in accessing service within the health system
• facilitating communication with referring physicians
• referring patients to appropriate resources
• providing follow-up through telephone and EPIC/Care Connect

Salary Range: $29.42-$42.14/hourly

Job Qualifications

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Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
•  Ability to creatively integrate competing demands into a productive working environment
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs