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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

WHY CHOOSE US?
Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.
 
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.


WHAT YOU NEED TO KNOW ABOUT THE JOB:
This Technical Product Principal, Innovation role is responsible for driving the strategy, design, and delivery of innovative technology products and solutions in partnership with Training Services. The role combines deep technical expertise with strong product management skills to ensure solutions meet business objectives, scale effectively, and deliver measurable impact.

The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States, the preferred work hours are on an East Coast schedule.  

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
Product Strategy & Vision
•    Define and communicate the technical product vision and roadmap for the Innovation portfolio aligned to the Training Services mission area.
•    Identify emerging technologies that can transform training delivery, learner engagement, customer support, and operations.
 

Technical Leadership
•    Serve as the principal technical advisor for feasibility, product architecture, integration, and scalability.
•    Ensure adherence to enterprise standards, security, and compliance requirements.

Product Development & Delivery
•    Lead cross-functional teams through the Innovation product lifecycle—from ideation, prototyping, user testing, to productionalization or hand off.
•    Translate business requirements into technical specifications and prioritize development efforts.
•    Write clear, actionable user stories and acceptance criteria that translate business needs into technical deliverables, and lead development efforts by guiding cross-functional teams through sprint planning, execution, and delivery.
•    Oversee vendor relationships and evaluate third-party solutions for technical fit.

Innovation & Research
•    Conduct early-stage evaluations of proposed solutions to ensure a balanced understanding of Desirability (user and stakeholder needs), Viability (business value and sustainability), and Feasibility (technical capability and resource alignment) before committing to development.
•    Conduct proof-of-concept initiatives to validate new technologies and approaches for training solutions.
•    Partner with internal and external stakeholders, including American Red Cross colleagues, volunteers, and vendors.

Training
•    Lead initiatives that prepare Training Services teams to effectively adopt and leverage emergent technology, ensuring staff are equipped with the knowledge, skills, and processes needed to integrate intelligent technologies into learning delivery and operations.

Governance & Metrics
•    Establish KPIs to measure product performance and impact on Training Services outcomes.
•    Provide regular updates to executive leadership on progress, risks, and opportunities.

Scope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.

Note: Qualified candidates must be authorized to work in the United States.  The American Red Cross does not sponsor employment visas.


WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
•    Education: Bachelor's degree required.
•    Experience: Minimum 7 years of related experience or equivalent combinati