IDD Care Manager Extender Craven/Pitt County

We are hiring for:

IDD Care Manager Extender Craven/Pitt County

Type:

Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!  

Provides whole person, integrated care management in service sites, homes and communities through face to face and other interactions and through the work of integrated care teams. Promotes whole person care directed at better health outcomes and addressing all needs spanning physical and behavioral health, I/DD, pharmacy, and unmet health related resources. Ensures sustained high quality of care and services to persons with mental health, substance use and/or developmental disabilities. Complies with company, state and federal policy.

Required Education/Experience:

Education- High School Diploma or equivalent; Must be at least 18 years of age

Experience- Must meet at least one of the following requirements:

• o Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system.*
• OR
• o Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialists.
• OR
• o  Be a parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member).*
• OR
• Have two (2) years of paid experience performing the following types of functions, with at least one year of paid experience working directly with the Tailored Care Management eligible population: 
• Performing general outreach, engagement, and follow-up with members 
• Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation) 
• Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing 
• Sharing information with the care manager and other members of the care team on the member’s circumstances 
• Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services 
• Participating in case conferences 
• Support the care manager in assessing and addressing unmet health-related resource needs 

License:

• Must have Valid Driver's License

Essential Job Related Responsibilities

• Care Management Service Delivery –  Performs general outreach, engagement, and follow-up with members; coordinates services/appointments (e.g., appointment/wellness reminders, arranging transportation); Engages in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing; shares information with the care manager and other members of the care team on the member’s circumstances; Provides and tracks referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services; Participates in case conferences; supports the care manager in assessing and addressing unmet health-related resource needs. Implements workflows, policies and procedures, and documentation standards that promote whole person care.. Maintains a positive and professional image in the work setting and community.  Follows policies and procedures to ensure accountability of service delivery.
• Best Practices – Demonstrates a passion for positive change by continuously improving and defining innovative care management interventions.  Stays up to date with current best practices and keeps the team continuously informed about best practice innovations.
• Cross-functional Collaboration - Collaborates cross-functionally with other Integrated Care Team members, community organizations and RHA departments to ensure success of Care Management implementation.
• Person-Centered Approach – Maintains a person-centered philosophy focusing on an individual’s strengths, needs, and preferences that promote health, wellness, and safety.  Fosters a person-centered culture with Care Management Teams to optimize individual education around self-management, disease management, and integrated healthcare planning. 
• Quality Assurance and Use Of Data - Implements the strategic use of data