2x Field Service Technicians M/F
CFAOAbout the role
General information
Entity
With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods,.The Group partners with leading international brands and covers the entire value chain – imports, production and distribution– in line with the best international standards, drawing on over 170 years of hands-on knowledge and local expertise.
We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.
With Africa For Africa
More information: www.cfaogroup.com
Reference number
2x Field Service Technicians-3993Job details
Profile
Technical & Services - Technical & Services - Parts & Service Assistant
Position title
2x Field Service Technicians M/F
Contract
Unlimited-term contract
Contractual hours
Full-time
Mission description
The purpose of this position is to maintain, service and repair all Electric and IC powered material handling equipment namely Reach Stackers, Empty Container Handlers and Forklifts from 2ton to 32ton capacity. Carry out fault finding and repair, either on site or in-house, in a timely and cost-effective manner so that customer and company requirements are met. Maintaining of vehicle repair records and all associated tasks.
Key Performance Areas:
(Essential Duties & Responsibilities)
Servicing of material handling equipment
Maintaining forklift servicing to specified standards and according to set procedures by delivering quality service / maintenance.
Perform accurate diagnosis / troubleshooting of breakdown on equipment.
Communicate what repairs are needed by advising the designated workshop foremen as well as raising repair quotations/costs of repairs.
Maintaining of vehicle/component maintenance/repairs and operational data.
Updating and timeously communicating information that must go on record.
Ensure proper communication between self, manager and other staff.
Ensure OHSACT & ASEC requirements are met in all actions on company premises.
Maintain a safe work environment by verifying safety device operations, following standards and procedures and in general complying with legal regulation.
Updating job knowledge by participating in educational opportunities Critical checks – FMX Reports, Speed settings, MSWL, Servicing as per agreement
Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):
Qualified Diesel and/or Petrol Mechanic, plus experience with forklifts or similar material handling equipment.
Qualified Forklift Mechanic with Heavy lift Equipment knowledge.
General working knowledge of auto electrical systems (ignition, starting, charging, illumination)
Excellent work ethic – honest, reliable, hardworking, dedicated and takes pride in work carried out.
Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills.
Preferably 5 years’ experience in Heavy lift Equipment.
Customer service perceptions and satisfaction
Profitability of maintenance / service repairs + quality of repairs carried out.
Accomplishing company strategic goals.
Dedication to service excellence in every aspect of work carried out, strong focus on attention to detail and accuracy.
Excellent communication skills with people at all levels in the organisation – must be able to converse fluently and comfortably in English.
Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative.
Ability to work under pressure.
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