Director of Customer Engagement

Company Overview
Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects-as-a-service across Aerospace, Electromagnetic & Cyber, Digital & Synthetic domains via its capability groups. Metrea also consists of six support groups (Operations, People, Finance, Legal, Strategy and Solutions) that guide the development of specific capabilities that Metrea's files (product, projects, programs etc) leverage to achieve their targets.   

Capability Unit 

Metrea Algorithmics (MAX) provides unique engineering services, cloud-based cyber operations infrastructure, advanced tactics, techniques and procedures training, and a full suite of wireless communications survey and reconnaissance sensors that enable real-time multi-domain awareness while enhancing command and control.  

Position Summary 

The Director of Customer Engagement and Technical Enablement will work with our satellite monitoring and intercept platform. This individual will play a critical role in bridging the gap between field operations, customer requirements, and our engineering teams. This position requires a deep understanding of tactical satellite communications, strong customer interfacing skills, and the ability to lead structured training and enablement efforts across a global user base.

Role and Responsibilities 

• Serve as the primary technical interface for existing and prospective customers, translating operational needs into actionable engineering requirements.
• Lead the customer training program, including curriculum development, on-site training, and post-deployment support.
• Provide direct input to product management and engineering teams to guide feature development and roadmap decisions.
• Collaborate with internal teams to support system deployment, configuration, and sustainment.
• Represent the product in field evaluations, customer briefings, and DoD/IC integration exercises.
• Help shape future enhancements based on feedback from operational users, especially in the IC and Special Operations community.
• Support proposals, demonstrations, and technical responses related to new opportunities.

Skills and Experience 

• Bachelor’s degree required (technical or business discipline preferred)
• 20+ years experience in tactical satellite communications, ISR systems, or related DoD technology fields
• Proven ability to interface with Special Operations and Intelligence Community users
• Strong systems engineering or program management experience with deployable SATCOM systems
• Deep familiarity with Ku, C, L, and Ka-band SATCOM systems; understanding of VHF/UHF radio systems
• Demonstrated experience translating customer needs into engineering deliverables
• Exceptional communication and presentation skills
• Experience with DoD acquisition programs, CRADAs, or field test campaigns
• Willingness to travel for training, field support, and customer engagement

Preferred Qualifications:

• Background in leading customer-facing teams or training programs

• Past experience as a Field Service Representative (FSR) or technical liaison for DoD users

• Familiarity with modern BLOS communications, GSE-based SATCOM intercept systems, and secure network protocols

• Experience supporting product development or R&D in a rapidly evolving environment

Our Culture 

Metrea’s single core value “rooted in humility” is supported by four key attributes; entrepreneurial, systematic, discerning & over-deliver which combined; form our Teammate Firmware, our culture. These attributes are explored during the hiring process, when we grow our teams and to continually support the growth of our culture. We are a hyper-collaborative, dynamically hierarchical organization united by a passion for what we do, and how we do it, who we do it with, and who we do it for

Benefits

Health and welfare

Retirement plan eligibility

Work Authorization / Security Clearance