Director, UX Design – Revenue Cycle & AI-Enabled Reimbursement

Overview

Oracle Health is seeking an experienced Director of UX Design to lead the user experience strategy, design, and execution for our Revenue Cycle and Auto Reimbursement portfolio. This leader will shape the future of how healthcare organizations manage reimbursement by creating intelligent, intuitive, and connected experiences that reduce administrative burden, improve financial outcomes, and leverage AI to transform historically manual workflows.

This is not a traditional people management role. We are looking for a player-coach, someone who is an exceptional design practitioner, thrives in ambiguity, and is equally comfortable defining strategy, crafting experiences, mentoring designers, and partnering closely with Product and Engineering to deliver high-quality outcomes.

As AI fundamentally reshapes healthcare software, this leader will play a critical role in defining how intelligent assistance, automation, and human oversight work together to create trusted, efficient user experiences. You'll lead a talented design team while remaining deeply engaged in the work, setting a high bar for design craft, systems thinking, experimentation, and execution.

What You'll Do

• Lead UX strategy and execution across Oracle Health's Revenue Cycle and Auto Reimbursement portfolio.
• Define and communicate a compelling experience vision that aligns customer needs, business priorities, emerging AI capabilities, and technical constraints.
• Reimagine traditional revenue cycle workflows by identifying opportunities where AI can automate, simplify, or augment historically manual tasks such as medical coding, documentation review, reimbursement recommendations, exception handling, and claim management, while ensuring users maintain confidence, transparency, and appropriate control.
• Drive end-to-end design efforts, from discovery and concept development through detailed interaction design, validation, and delivery.
• Serve as a hands-on design leader, actively contributing to complex design challenges while coaching and elevating the team's design quality.
• Drive cross-functional alignment across Product Management, Engineering, Clinical stakeholders, Research, and Design to deliver integrated customer experiences.
• Champion systems thinking by designing experiences that feel cohesive and seamless across multiple products, platforms, and technology stacks.
• Partner closely with the Oracle Health Design System team to evolve reusable patterns, AI interaction models, and design standards that scale across the portfolio.
• Establish design approaches that thoughtfully balance automation with human expertise, ensuring AI-enabled workflows are explainable, trustworthy, and easy to adopt.
• Foster a culture of experimentation by rapidly prototyping, testing, and iterating on new interaction models and AI-enabled experiences.
• Mentor and develop designers through thoughtful feedback, coaching, and career growth opportunities.
• Influence senior leadership through compelling storytelling, strategic thinking, and data-informed design decisions.