Business Intelligence Analyst II, Operations

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)


Who we are looking for:
The Business Intelligence Analyst II, located in Buffalo, NY, will play a critical role in helping ACV achieve operational and service excellence. This role will report directly to the Business Intelligence Manager and will be on a team that is at the forefront of driving high-impact and decision-influencing insights to various levels of senior leadership. Core mission includes (but is not limited to):

Uncovering Insights. Endless analytical curiosity for answering “why.”
Empowering Decisions. Selfless approach to grounding operations leadership with timely, concise, and impactful insights.
Structuring Execution. Support OKR, QBR, and business deep dive exercises.
Unlocking Value. Continuously reinforce the mission to deliver value to our customers, examining where we can perform better so our customers perform better.

A multi-faceted problem solver, this role is at the forefront of understanding how various operations teams will navigate ACV’s rapidly growing business portfolio; bringing a zero-ego appetite for value-add change.

What you will do:
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Deliver ad hoc analytics on a routine basis as a mechanism for refining insights, identifying patterns, and pressure testing decision assumptions.
• Build standardized reports and dashboards in Tableau for use by operational leadership.
• Track and monitor operational KPIs ensuring alignment with strategic objectives, proactively escalating trends, and conducting deep dive exercises as requested
• Organize analytical material in preparation for OKR program readouts and QBRs.
• Support efforts to document business processes, inventory key data elements, and align how we measure what matters.
• Perform additional duties as assigned.


What you will need:
• Ability to read, write, speak and understand English.
• Bachelor’s degree required
• 2+ years’ relevant progressive experience, preferably in a start-up and/or public company.
• 2+ years’ experience in an analytic or business intelligence role.
• Strong experience with excel and/or google sheets
• Strong experience running queries; experience with MySQL a plus.
• Strong experience with exploratory data analysis and demonstrated ability to effectively summarize insights into actionable recommendations for senior management.
• Experience with data visualization / dashboarding tools like Tableau
• Highly organized, attention to detail, and ability to handle multiple tasks on time sensitive schedul