Logistics-Fulfillment Manager

Job Description

Position Summary

The Logistics-Fulfillment Manager is responsible for overseeing the end-to-end planning, management, and coordination of finished goods shipments to our distributor customers across the United States. This role ensures the effective management of transportation modes, third-party service providers, and associated budgetary and financial controls, all while driving continuous improvement and network productivity to uphold best-in-class service standards.

In addition to operational oversight, the Manager, Fulfillment plays a key role in the ongoing development of logistics systems and business intelligence capabilities. This position is also responsible for talent identification and development to ensure the long-term resilience and success of the Fulfillment team.

The Manager, Fulfillment is accountable for all logistics activities related to the efficient, compliant, and cost-effective delivery of finished goods. The role requires a comprehensive understanding of, and ability to influence, material flows between breweries, distribution centers, and logistics service providers, in close collaboration with the Warehousing and MLM teams.

Responsibilities

• Oversee the planning and coordination of daily, weekly, and monthly shipment schedules between Logistics, Customer Management, and Brewery Operations.
• Monitor and manage distribution center (DC) finished goods inventory to align with demand planning and shipment requirements.
• Serve as a subject matter expert, contributing to network design, operational planning, and transportation quality across multiple stakeholder groups.
• Lead and develop a team of both direct and indirect reports to achieve departmental and organizational objectives.
• Monitor supplier performance, proactively addressing and resolving in-transit delays and carrier issues.
• Ensure carrier equipment, mechanical conditions, and loading requirements meet company standards and forecasts.
• Track and optimize key performance indicators, including in-transit dwell time and damage prevention, to support continuous improvement initiatives.
• Assess functional requirements annually, aligning strategies to current and future business needs.
• Collaborate with Operations, Customer Management, Commercial, and Business Unit Management, as well as other internal and external stakeholders, to identify future needs and shape supporting strategies.
• Champion a culture of innovation within the logistics function by providing thought leadership and communicating strategic needs across the organization.
• Incorporate external best practices, tools, and systems into fulfillment processes.
• Provide input into the future direction, priorities, and needs of the logistics organization.
• Define roles and responsibilities, and oversee recruitment, coaching, development, training, and performance management for assigned staff.
• Participate actively in the operations leadership team, representing TBA Logistics across divisions and affiliates.
• Engage in the talent review process to support recruitment, succession planning, and people development initiatives.

Specific to Fulfillment

• Manage fulfillment operations for over 100,000 truck shipments annually across all CBI Brewery and DC locations.
• Oversee approximately $100M in annual freight spend.
• Coordinate all billing plans and targets in partnership with Customer Management.
• Provide execution oversight and management for 2–3 business regions.
• Lead performance management of fulfillment suppliers using KPIs and balanced scorecards.
• Work closely with suppliers to resolve shipment delays and service issues, utilizing tools such as P44 and SAP TM.
• Support invoice and payment processes for all suppliers.
• Ensure all fulfillment operations comply with federal, state, and local regulations, including safety and environmental requirements.
• Implement risk management strategies to address potential supply chain disruptions, such as weather events, labor strikes, or supplier issues.

Reporting Relationship

• This role will report directly into the Sr. Director, Fulfillment
• This role manages approximately 2-4 FTE’s

Qualifications

• Must have a bachelor’s degree, Supply Chain Management degree preferred, or equivalent work experience, and a minimum of 5 years’ experience in logistics or a related field required
• Must have a proven history in people development with the ability to build a high performing team and develop individual talent
• Spanish/English fluency, both written and verbal preferred
• Must have excellent qualit