Sr. Director, Community Banking

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

 

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers.

It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs.

Summary of the Job:

 

This role is responsible for managing and developing Community Relationship Managers focused on growth and retention of business customers. The Community Banking Manager will have a deep understanding of their assigned communities and be knowledgeable of current and emerging community banking trends to ensure the team will deliver the intended customer experience and financial wellbeing to our business customers.

The Community Manager will have a deep understanding of expectations and deliverables of the business segment, including unique approaches to the identified customer segments.
The Community Manager will coach each RM to the highest levels of performance possible relative to delivering the full bank (deposits, loans, payments, and other services) to the customer in the manner outlined within the RM Scorecard.

About This Role:

 

Key Accountabilities

People Management: Build, develop and retain a capable team of Relationship managers at all levels (P2-P5) across multiple Cities in the assigned Community. Effectively demonstrate managerial attributes of delegation, developing people, team development, inspiring and motivating others, and resource optimization.

• Effectively apply First National’s Talent strategy and practices in building and retaining a team of strong individual contributors
• Ensure right person, right role by aligning employee strengths, skills, knowledge, and abilities to expectations of the Relationship Manager.
• Communicate clear expectations with measurable outcomes for team members by providing context, big picture and defining what success looks like. Ensure each RM is meeting standards of performance for his or her level relative to size and growth rate of portfolio. Utilize the standard RM Scorecard consistently in this process.
• Provide feedback, coaching and development opportunities to help each RM improve their skills and behaviors to fulfill current and/or future responsibilities.
• Hold team members accountable for their action and outputs; provide recognition and/or corrective action as appropriate. Hold each RM accountable to expected use of fnbo systems and processes including Salesforce, nCino, Precision Lender and IMPAX. Utilize the standard RM Scorecard consistently in this process.
•  Influence team by creating commitment and action through effectively using logic, persuasion, inspiration, and change management techniques.
•  Develop each RM’s skills in the areas of lending/credit through internal or external training, debriefing credits with business line and credit CPO’s, and coaching as deals are sourced.
• Develop each RM’s skills in delivery of non-credit products and services to the business customer through internal or external training and strong partnership/collaboration with product leaders across the segment.

Relationship Management & Activities: Manage the Relationship Manager team to deliver        superior end-to-end business customer experiences (CX) that maximize the bank’s investment in the Business Customer Segment with a continuous improvement mindset.

• Effective and consistent use of tools for loan processing, pricing, sales, etc. Enable success of Community Banking loan and deposit growth targets in assigned cities and communities.
• Accountable for overseeing credit decisions up to the respective credit authority within the given cities and communities.
• Assist Relationship Managers with critical business development opportunities and clients.
• Participate in management planning sessions to align the organization around a common vision for the evolving Business Customer Segment strategy while also providing effective status reports to the Regional Leader
• Ensure Relationship Managers effectively deliver Advice and Value based on the needs of the different types of business customers.
• Execute the Business Customer Segment strategies with a results-oriented, and customer centric focus.
• Identify risks and establish controls to effectively mitigate those risks to an acceptable level, within the assigned citie