VP, Infrastructure

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.
The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.
Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.
The Role
As a key leader at Ro, the VP of Infrastructure will drive the strategic vision for our core technology systems, ensuring scalability, reliability, and security as we continue to grow rapidly. You'll have the opportunity to shape and scale our infrastructure across Site Reliability, Developer Workflow, Observability, and Data Infrastructure, empowering feature teams to innovate with confidence.
At Ro, there’s no job too small. We expect our technical leaders to remain hands-on and technically sharp, enabling you to build trust with your team and lead with empathy. You’ll make a meaningful impact on our organization’s future, both in terms of strategy and execution, while fostering a culture of collaboration, excellence, and innovation.

What You'll Do

• Strategic Leadership: Lead and scale Ro's Infrastructure teams, ensuring the continuous improvement and delivery of robust software infrastructure to support business goals.
• Architect for the Future: Drive high-impact technical and architectural decisions that enhance efficiency, reliability, and security across all systems, laying the foundation for long-term growth.
• Cross-functional Collaboration: Act as a strategic partner across Product, Design, Data, Finance, and Security teams, bridging communication and ensuring alignment on shared goals.
• Innovation & Excellence: Advocate for engineering excellence and foster an environment where best practices in infrastructure, automation, and scalability are prioritized.
• Mentorship & Development: Guide and mentor engineering leaders and teams, supporting their career growth while developing a world-class infrastructure organization.

What You'll Bring

• Leadership Experience: 10+ years of successfully leading and scaling senior engineering teams, with a strong focus on infrastructure, reliability, and performance, particularly in fast-paced, hyper-growth environments.
• Technical Expertise: Deep understanding of modern infrastructure systems, including Site Reliability Engineering (SRE), CI/CD pipelines, observability, and data infrastructure. Proficient in leveraging current tools and best practices to deliver scalable, reliable solutions.
• Strategic Vision: Proven ability to balance short-term demands with long-term scalability, delivering sustainable architectural and technical solutions that drive efficiency and growth across the organization.
• Cross-functional Influence: Strong experience working closely with cross-functional teams, including product, security, finance, and others, to ensure alignment between infrastructure and broader business goals.
• Culture Champion: Embody Ro’s core technical principles—Ownership, Resilience, Flexibility, Consistency, Observability, and Security—while fostering a culture of inclusivity, collaboration, and engineering excellence.
• Effective Communication: Strong communication skills, with the ability to clearly and transparently engage with stakeholders at all levels to mobilize teams and drive alignment on strategic initiatives.
• Adaptability & Problem-solving: You’ve solved complicated, meaningful, and hard technical problems in your career. You’re quick to prioritize and adapt, ensuring rapid response to evolving business needs.
• Track Record of Success: Demonstrated history of designing, implementing, and scaling infrastructure teams and systems that drive sustainab