Assistant Customer Technical Representative

Assistant Customer Technical Representative

The Opportunity:

As a project management specialist, you know the complexities of supporting a project from concept to completion. Many efforts require a significant investment of limited resources, and it’s imperative to keep the project on a productive path. That’s why we need you, a project management specialist who can help ensure success through careful analysis and effective communication. 

You’ll support Navy program offices onsite in the operation and sustainment of Navy Marine Corps Intranet (NMCI) life cycle logistics planning and execution. You’ll coordinate with vendors for delivery of services and maintain the organization of assets and software version upgrades. You’ll provide NMCI technical support by assisting users with account creation, account issues, and deactivating accounts. You’ll map printers and network drives, support the Program Office with Knowledge Management to maintain and organize file share, and maintain security and distribution groups.

Join us. The world can’t wait. 

You Have:

• 2+ years of experience as an Assistant Customer Technical Representative (ACTR)
• Experience with standard NMCI technical support, including user account creation, troubleshooting account issues, and deactivating accounts
• Experience with equipment ordering, delivery, and tracking
• Experience submitting Move, Add, and Change (MAC) requests to move users, change Global Address List (GAL) entries, and move software licenses
• Experience providing Naval Systems Engineering Resource Center (NSERC) Management
• Experience using Microsoft Office Suite
• Knowledge of tools such as .NET, Service Request eForms (SReForms), and Active Directory
• Secret clearance
• HS diploma or GED

Nice If You Have:

• Experience with System Administration
• Experience with Knowledge Management
• Bachelor’s degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.  

Create Your Career: 

Grow With Us 

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.  

A Place Where You Belong 

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time. 

Support Your Well-Being 

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.  

Your Candidate Journey 

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on