Senior Technical Writer

This is a remote position.

Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.

Work on things that matter

Our collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology.

Built for a remote life

Our culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.

Committed to high expectations and a welcoming culture

Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.

The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.

Primary Responsibilities:

Senior Technical Writer serves as an experienced individual contributor within a team, with the expectation that you will further develop your leadership, guidance and mentoring skills. With minimal oversight from leadership, you will be responsible for supporting the goal of meeting scope, schedule and delivery requirements. A Senior Technical Writer impacts the long-term goals of the program, while contributing to the development of the program’s technical writing function. You may serve as the discipline’s primary lead when working with stakeholders and utilize strong influential skills to drive improvements in writing and experience processes and practices. Primary expectations of a Senior Technical Writer include:

• Exhibits strong influential skills to build relationships with team members, government and company stakeholders, and program management

• Responsible for both program tactical assignments, as well as strategic initiatives to meet delivery requirements

• Serves as subject matter expert, interviewing product developers, observing performance of production methods, and referring to technical specifications, blueprints, engineering illustrations, and trade journals

• Oversees preparation of illustrative materials, selecting drawings, sketches, diagrams and charts

• Conducts quality review of materials

• Translates complex data into user-friendly text for print and electronic publications, such as technical journals, user and training manuals, government proposals, websites and podcasts

• Gathers information through research, statistical reports and interviews with technical staff

• Develops cataloging systems, and maintains records, files, electronic media and archiving of information for publications

• Assists in preparing material for technical seminars and business forums

• Selects or recommends use of layouts, graphics, drawings, tables, exhibits, illustrations, charts, or storyboards to amplify or clarify publications objectives

• Collaborates with a multi-disciplined team to facilitate discussions and articulate goals in order to deliver upon requirements

• Demonstrates the ability to coach and mentor team members, with a focus on providing actionable feedback that helps individuals grow within the experience discipline

• Ability to identify risks and communicate to leadership; provides recommendations to mitigate identified risks

Basic Qualifications:

• Bachelor’s degree and 7+ years of experience

  • Relevant years of experience may be substituted for education

• Extensive experience with writing principles and relevant technologies, und