Customer Experience Representative

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Customer Experience Representative – NetSec

Through maximized platform utilization, our Customer Experience Representatives are focused on delivering and maximizing outcomes for aligned customers and their vendor(s) to include items such as: recruitment, training & enablement, end-customer acquisition, pipeline development, and upgrades/cross-sell initiatives utilizing platform data. As a Customer Experience Representative within a platform company, Ingram Micro, you will play a key role in enabling sales within a specific customer or category of products and services. Serving as a customer/category subject matter expert, you will collaborate closely with sales teams, vendors, and customers to provide valuable insights, technical expertise, and exceptional service. Your knowledge of the customer and/or solutions category, in addition to strong communication skills, will enable you to identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer/category.

About the Team:

This role is part of the Networking and Security X2 CER team.

The team is broken out into subgroups called Squads that align with a CBM  (each CBM has a squad team of DE(s) and CERs that will support all vendors under that CBM (typically 3-5 vendors per squad).

Key Responsibilities:

Xvantage Expertise:  

• Drive insights and actions for reseller partners and vendors.  Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.

Solution Enablement:  

• Focused on a portfolio of customers or vendors to build a full solution.  

• Develop a comprehensive understanding of the products and services across the GTM organization.  

• Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.  

• Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.  

• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.  

Sales Support:  

• Collaborate with the sales team to identify customer needs and recommend suitable solutions.  

•Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities. Customer Engagement:  

• Proactively engage with customers to understand their challenges, goals, and requirements.  

• Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.

Customer/Vendor Relations:  

• Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.  

• Leverage vendor partnerships to deliver the best solutions and value to customers. 

Knowledge and Skills:

• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred.

• Skilled in: Good communication and presentation skills. Self-motivated and proactive with a strong sense of ownership and accountability. Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.  

• Ability to be a team player and to collaborate with cross-functional teams and vendors. Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously. 

The typical base pay range for this role across the U.S. is USD $47,300.00 - $75,700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation pl