Senior Manager, Product Operations

<p><span><span><span><span><span><span><span><b><u><span>Senior Manager, Product Operations</span></u></b></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span> </span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span>Location: Remote</span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span>Department: Product Management</span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span>Reports to: Director of Digital Product </span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span> </span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><b><span>GENERAL SUMMARY</span></b></span></span></span></span></span></span></span></p><p><span><span><span><span><span>We are seeking a highly organized, proactive, and collaborative Senior Product Operations Manager to support our product teams in driving efficiency, alignment, and cross-functional momentum. This role is critical to keeping initiatives on track, documentation consistent, communication clear, and processes streamlined—ensuring that our product teams can focus on building exceptional customer experiences.</span></span></span></span></span></p><p><span><span><span><span><span>.</span></span></span></span></span></p><p><span><span><span><span><span> </span></span></span></span></span></p><p><span><span><span><span><span><b><span>RESPONSIBILITIES</span></b></span></span></span></span></span></p><p><span><span><span><span><span>·<span><span>      </span> </span></span></span></span><span><span>Serves as the operational backbone of the product team—keeping initiatives organized, timelines visible, and action items moving forward.</span></span></span></span></p><p><span><span><span><span><span>·<span><span>      </span> </span></span></span></span><span><span>Drives consistency in the organization and maintenance of key product documentation (e.g., capability decks, requirements, roadmaps, user story references).</span></span></span></span></p><p><span><span><span><span><span>·<span><span>      </span> </span></span></span></span><span><span>Facilitates cross-functional collaboration by scheduling and preparing for meetings, workshops, and reviews; ensuring the right voices are in the room.</span></span></span></span></p><p><span><span><span><span><span>·<span><span>      </span> </span></span></span></span><span><span>Bridges communication gaps between product, tech, design, marketing, and other stakeholder teams.</span></span></span></span></p><p><span><span><span><span><span>·<span><span>      </span> </span></span></span></span><span><span>Develops and maintains centralized resources (e.g., Confluence pages, documentation hubs) to make information easy to access and use.</span></span></span></span></p><p><span><span><span><span><span>·<span><span>      </span> </span></span></span></span><span><span>Assists with the creation of clear, visually effective presentation decks for leadership updates, cross-functional planning, or product launches.</span></span></span></span></p><p><span><span><span><span><span>·<span><span>      </span> </span></span></span></span><span><span>Tracks key dates, milestones, and <span>deliverables—ensuring</span> updates and changes are cascaded appropriately across all impacted teams.</span></span></span></span></p><p><span><span><span><span><span>·<span><span>      </span> </span></span></span></span><span><span>Identifies opportunities to improve internal product processes, rituals, and workflows and help implement those improvements.</span></span></span></span></p><p><span><span><span><span><span>·<span><span>      </span> </span></span></span></span><span><span>Acts as a trusted partner to senior product leaders—anticipating operational needs and providing ongoing support.</span></span></span></span></p><p><span><span><span><span> </span></span></span></span></p><p><span><span><span><span> </span></span></span></span></p><p><span><span><span><span><span><b><span>QUALIFICATIONS</span></b></span></span></span></span></span></p><p><span><span><span><span><span><span>·<span><span>      </span> </span></span></span><span>5–7+ years of experience in product, product operations, program management, or product coordination roles (preferably in a digital or tech environment).</span></span></span></span></span></p><p><span><span><span><span><span><span>·<span><span>      </span> </span></span></span><span>Exceptional organizational and communication skills; thrives in a fast-paced, detail-oriented environment.</span></span></span></span></span></p><p><span><span><span><span><span><span>·<span><span>      </span> </span></span></span><span>Proven ability to manage multiple priorities and proactively problem-solve.</span></span></span></span></span></p><p><span><span><span><span><span><s