Parts/Dispatch Specialist

Description

American Glass Professionals is the largest and fastest growing Auto Glass installation and calibration company in the state of Florida. We provide exceptional install and calibration services all across the state, and pride ourselves in exceeding the expectations of our windshield companies and clients. We are seeking a reliable and detail/team-oriented Parts/Dispatch Specialist to join our team. 

The Parts/Dispatch Specialist will be responsible for coordinating, routing, and dispatching glass installers to our customers. They will also be responsible for taking inbound and outbound calls as well as ordering parts as needed. The ideal candidate will have excellent communication skills, be able to multitask, and have a strong attention to detail. 

This is a full time in office position.

Requirements

Responsibilities:

• Coordinate, route and dispatch glass installation to customers
• Communicate with customers to schedule appointments and provide updates on service status
• Paying attention to details and actively listening in order to properly notate files
• Monitor supply levels and ordering parts as needed
• Taking inbound and outbound calls from customers
• Scheduling calibration appointments
• Work closely with the warranty department to get customers back on the books if there is an issue with their windshield
• Collaborate with technicians to ensure customer satisfaction
• Calling for reschedules, ETA calls, and communicating with our techs to further explain any issues

Requirements

• High school diploma or equivalent
• 1+ years of experience in dispatching or customer service
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office and other computer applications
• Ability to work in a fast-paced environment
• Parts ordering experience preferred
• Work well under pressure

Benefits:

• Full Medical Coverage
• Dental Insurance
• Vision Insurance
• AGP 401k Plan
• 3 weeks PTO (Accrued)

Schedule:

Training Schedule 8am - 5pm

Working schedule - Monday - Friday with alternating Saturdays (8:30am - 5:30pm)