PATIENT SERVICE ASSOCIATE - EYE CENTER HUDSON III

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Health's Patient Revenue Management Organization

 

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary Work PerformedN/AKnow ledge,Skills and AbilitiesLevel Characteristicsmanagement.needed.Explain billingtopatientsand procedures.Check-outskills. Knowledge of medicalSc heduletestsand procedures. Completeand distributeancillary service requ isitions.according to PRMO credit and collection policies. Determine the amountrelationships with others. Must be able to apply specific departm entalscheduling. Positionalso involves customer service, messageCoordin ateandparticipate in a variety of duties associated with dailypolicies r ulesandregulationsclinic preparationprocess,completely and timely.Dissem inatemessages according to practice communication standardsPrepare for c linic visits by reviewing next day patients and completingcharts.Check-i npatient upon arrival in the practice.Enter pre-visit orders and prepare new patient charts. Pick up X-rays,encounter forms.reports, petty cash a ndcollections bag. File history sheets, ancillaryIDX.on insurance plan.Prepare encounter forms. Investigate and account formissing encounter for ms. Audit encounter forms for completeness andpreparation and referralsp atient record documentation. Return medical records. Attachthe primary c are physician or referring physician and scheduling testsinsurance cards asindicated by procedure. Coordinate allBatches encounter forms or charg eposting inreports andall other requiredHIPPA/Medicare documents to thea nd written instructions, interacttactfully with customers andaccuracy be fore batching.Copy, file and distributelabs/procedures as requested.Main taincorrect appointment type, enteringnext day preparation activities.ma nagement and patient appointmentand prioritize work, provide oralofficec harts, medical records,and educatepatients on requiredmanage allappropr iate alerts. Collect and post co-payments andpatients. Make returnforms. Answer telephone, take anddeliver messages to physicians, nursesand Stro ng verbal and writtencommunication. Basic PCand data entry patient ident ification, patient check in/out, chargeposting, cashappointmentsby sched atients and referring physicians accurately, terminology and telephoneet uling patients into the others. Report obtainedmedical information fromp iquette. Demonstratedabilityto organize relating to verifyingpatientinfo rmation,collecting payments and establish andmaintain effectivemaintaini ngrecords andIdentify correct patientinformation in IDX. Verify patientd emographic private physician officeAccurately identify theappropriateacc ount for patient visit. Present data. Edit IDX asforms and obtainsignatu re as required by policy and procedure. patientspecificchart documentsan d requisition/transmittal documents. distribution, ancillaryscheduling a ndbalances on accounts due.Imprint allCompletes allIDXcheck-in filesando f cash to becollected based

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquiredthrough high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Jo