Senior Technical Program Manager - Copilot

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Overview

Microsoft AI is dedicated to advancing Copilot and other consumer AI products and research. The team is responsible for Copilot, Bing, Edge, and generative AI research. Come be a part of the team shaping the future of Copilot for Consumers.

Senior Technical Program Manager leads the development and implementation process for products and services typically involving large, complex cross-functional implementation with multiple internal teams or external partners. Leads efforts to create solutions to complex technical needs, identifying trends in product quality and performance to define or change existing features; prioritizing and delivering the roadmap; managing project schedules and release plans; monitoring product/service performance and driving continuous improvement in quality, profitability, supportability and delivery. Leads programs and/or product design to address customer needs and business priorities.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
By applying to this U.S. Mountain View, CA OR Redmond, WA position, you are required to be local to the San Francisco OR Seattle area in office 3 days a week. 
Responsibilities

• Lead the planning, development, and implementation of internal operational programs.  
• Define program objectives, timelines, resource requirements, and success criteria. 
• Coordinate and manage multiple concurrent internal projects, ensuring they are delivered on time, within scope, within budget and own team capacity planning. 
• Ensure project goals are achieved by their assigned date and maintain a sense of urgency to help the team stay focused on task completion. 
• Lead initiatives to integrate internal tools and systems to streamline workflows, automate repetitive tasks, and improve overall operational efficiency. 
• Continuously analyze and refine processes to improve efficiency, reduce costs, and enhance the user experience. Develop best practices and standard operating procedures (SOPs) for internal teams. 
• Identify and mitigate risks related to internal projects, internal tool management, and overall operations. Ensure systems are secure and compliant with regulatory standards. 
• Define and track key performance indicators (KPIs) to measure the success of operations projects and the overall health of the infrastructure. 
• Provide regular updates to senior leadership and relevant stakeholders on project progress, potential risks, and mitigation strategies. 
• Manage and allocate compute resources such as GPUs, TPUs, and other AI accelerators to meet project requirements. 
• Embody our Culture and Values. 

Qualifications
Required Qualifications: 

• Bachelor's Degree AND 4 years experience in engineering, product/technical program management, data analysis, or product development  
• OR equivalent experience.