Manager, Customer Success & Services Enablement

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in NYC, Chicago, Omaha, San Francisco, or Sunnyvale. 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

We’re looking for a strategic people leader to join our Enablement team as Manager, Customer Success & Services Enablement. This person will lead a high-performing team of Enablement Leads who support our post-sales Customer Success and Professional Services teams. 

This role is critical to equipping our CS&S teams with the tools, training, and programs they need to deliver exceptional customer outcomes. You’ll be responsible for shaping and scaling enablement strategies that drive adoption, retention, and long-term value for our customers. If you have deep experience in post-sales enablement and a proven track record of leading enablement professionals—this role is for you. 

What You’ll Do 

• Lead, coach, and develop a team of Enablement Leads supporting Customer Success Managers and Professional Services professionals. 

• Define and execute an enablement strategy aligned to the post-sales customer journey—from onboarding and adoption to renewal and expansion. 

• Partner with CS&S leadership to identify field needs, prioritize initiatives, and tie enablement to measurable business outcomes like churn reduction, renewal rate improvement, and contract value growth. 

• Build and operationalize a rhythm of business and engagement model for enablement planning, delivery, and execution. 

• Leverage Kirkpatrick or other enablement measurement frameworks to evaluate program effectiveness, drive continuous improvement, and demonstrate clear impact. 

• Collaborate cross-functionally with Product, Product Marketing, Global Enablement, and Go-To-Market teams to ensure alignment and cohesive strategy across the customer lifecycle. 

• Work in close partnership with your Enablement peer (Scaled Solutions) and report into the Senior Manager of Enablement to shape the broader MCS strategy. 

• Travel up to 20% may be required. 

Qualifications

Basic Qualifications: 

• 3+ years of direct people management experience, including coaching, career development, and performance management. 

• 3+ years of Enablement experience supporting Customer Success, Professional Services, or other post-sales teams. 

• Experience designing and executing enablement strategies that impact business outcomes like churn, renewal, and expansion. 

• Proven track record of cross-functional collaboration and stakeholder management skills at the Director+ level. 

• Experience managing multiple enablement workstreams and operating effectively in ambiguous, fast-paced environments. 

Preferred Qualifications: 

• Deep understanding of post-sales workflows, KPIs, and success metrics. 

• Familiarity with Kirkpatrick or similar learning & enablement evaluation frameworks to measure program effectiveness and ROI. 

• Experience in SaaS or subscription-based businesses. 

• Strong analytical mindset with the ability to tie enablement efforts to business performance. 

• Passion for building high-performing teams and enabling others through coaching, feedback, and ongoing development. 

Additional Information 

• This role is hybrid, with expectations to work from a LinkedIn office on select days. 

Suggested Skills:

• People Management
• Enablement 
• Stakeholder Management 

LinkedIn is committed to fair and equitable compensation practices.    

The pay range for this role is $116,000 to $186,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, cer