Become a part of our caring community and help us put health first
 

The Pharmacy Fulfillment Coordinator/ Care Management Support Assistant 2
works as a liaison between case managers, doctors, nurses and patients as they transition on service with One Infusion Pharmacy. Referral coordinators are responsible for coordinating care with external and internal departments to ensure accuracy and completeness of all pertinent clinical, billing and demographic information in accordance with the policies and procedures of One Infusion Pharmacy, state regulations, and other regulatory entities such as Accreditation Counsel for Home Care (ACHC). The referral coordinator works under the direct supervision of a licensed pharmacists and assists with coordination and delivery of products and services to One Infusion Pharmacy’s patients. Patient registration, onboarding and coordination of care will comprise at least 50% of the daily tasks for the referral coordinator

• Performs the following tasks in a correct and timely fashion under the supervision of a pharmacist:
• Coordinates the onboarding of new patients to One Infusion Pharmacy by communicating with case managers, nursing and the caregivers to get the appropriate informaiton
•  Communicates with patients and/or caregivers and internal dispatch team to schedule deliveries in a timely manner and optimal manner
• Gathers all necessary medical documentation from providers, nurses and patients to aid the accurate dispensing of medications by the pharmacist
• Accurately inputs pertinent clinical and demographic information into the computer system in order to build an electronic medical record
• Proactively grows and maintains relationships with referral sources and contracted providers serving as a key point of contact
• Adheres to appropriate safety and quality assurance practices.
• Complies with state and federal laws.
• Assists with product purchasing, inventory, and equipment management as needed.
• Orders the correct drug products from the wholesale company if requested.  
• Knowledgeable of various vendors and where to get different supplies, medications and clean room needs. Verifies the accuracy of product orders received.
• Checks prices against contract and in the schedule of charges. Complies with the One Infusion Pharmacy’s formulary.
• Speaks knowledgeably of the scope of services that are available through One Infusion Pharmacy. Understands basic drug terminology and therapies/services provided. Understands other areas of One Infusion Pharmacy and what scope of service the company has to offer.
• Maintains confidentiality of patient and proprietary information.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary One Infusion Pharmacy information. 
•  Understands and complies with HIPPA.
• Participates in the process for assessing, managing, and reporting medication-related incidents and equipment error and/or failures.
• Accurately completes incident forms and forwards them to the supervising pharmacist and/or immediate supervisor.
• Assists with the training and supervision of new referral coordinators.
• In all activities, complies with accreditation, legal, regulatory, and safety requirements.
• Participates in on-call responsibilities of the pharmacy department if required.
• May work on advanced projects and committees, participate in performance improvement, complete and monitor quality control, and assist the purchasing coordinator.
• Performs other duties as assigned by direct supervisor, Sr. Pharmacy Director and/or Clinical Pharmacists 

Use your skills to make an impact
 

Basic Qualifications:

• 1 year of customer service/account management experience or patient registration/onboarding experience
• Basic level skill and competency with Microsoft Word, Excel, and Powerpoint
• Ability to comprehend medical information and transcribe into an electronic patient chart
• Able to manage and prioritize work so that all job duties and responsibilities are completed in a timely manner
• Consistently strives to maintain the quality and work ethic upheld by the company in conjunction with regulatory agencies
• Demonstrates initiative and can work on tasks autonomously performing all duties with excellence.
• Strong organizational and planning skills as well as the ability to multi-task
• Excellent phone etiquette and de-escalation abilities

Basic Education and/or Experience:

• 1 year of customer service/account management experience or Associate’s degree, LPN, or pharmacy tech license (RPhT)
• Demonstrates basic level computer competency and has experience with