Business Technology Manager, Communication & Documentation
BMOAbout the role
Application Deadline:
11/29/2024Address:
105 rue St-Jacques OJob Family Group:
Corporate AffairsThe Business Technology Manager, Communication & Documentation works collaboratively with the North American Commercial Banking (NACB) businesses on complex Commercial Lending System communication & documentation requirements. The Role writes, publishes, and maintains Commercial Lending Systems User Guides, Job Aids and other NACB standards, operating procedures, and/or manuals. The Role ensures communication & documentation are written in a clear, concise and consistent manner, to provide information that increases knowledge of BMO Commercial Lending Systems & related processes; and enables the NACB business with navigating the Commercial Lending Systems to increase BMO’s speed to market for its customers. The Business Technology Manager, Communication & Documentation is the Subject Matter Expert (SME) for all Commercial Lending Systems utilized by the Commercial Banking personnel.
Core Accountabilities:
- Determines and documents content requirements; communicates to business partners on content requirements to ensure document requests are received in a content ready format.
- Collaborates with technology teams and business partners to understand key Commercial Lending System functionalities & processes and creates User Guides, Job Aids and other NACB standard operating procedures and/or manuals that provide step by step instructions on how to utilize these core Systems.
- Interprets process maps, flow and various business documentation and translates these items into clear and concise documentation.
- Understands content, assesses impacts, and engages stakeholders as required to ensure accuracy, consistency, and effectiveness of communication solutions.
- Collects required information for review and analysis.
- Analyzes content and assess impacts on existing policies and other communications initiatives. Information may be considered confidential and <
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