Technical Writer II

Technical Writer II

Remote - United States

The Opportunity:  

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.  

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. 

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Anthology is looking for a motivated, highly skilled, quality-minded, and detail-oriented individual to join our team. As a Technical Writer II, you will develop and curate help documentation for end users. You will work alongside other writing and design colleagues to deliver a cohesive user experience for Anthology’s portfolio of products.

Primary responsibilities will include:

• Researching, outlining, writing, and editing new and existing documentation for Anthology products including Blackboard
• Writing for a variety of audiences, from non-technical end users to developers, system administrators, and integrators
• Independently gathering information from subject matter experts to develop, organize, and write help content
• Obtaining a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Collaborating with design, product management, and developers to ensure that documentation supports a clear and useful user experience
• Assisting in planning, scheduling, and tracking documentation work to meet product release dates
• Adhering to quality presentation standards and visual and architectural consistency
• Contributing to doc standards, including participating in peer editing
• Gathering user feedback on documentation to improve usability
• Preparing English content for localization for global audiences
• Assisting in website maintenance and organization
• Assisting with user research to evaluate the quality of the end user experience
• Representing Anthology at customer events in person and virtually, as needed

Please provide samples of your work with your application.

The Candidate:

The ideal candidate will have a background in technical communication, with demonstrated experience developing innovative content for multiple audiences. Candidates should have demonstrated the ability to put themselves in the position of their users and create concise content to support anticipated needs, preferences, and learning styles.

Required skills/qualifications:

• University degree or equivalent experience
• At least 3 years of technical writing experience
• 2-5 years of prior relevant experience
• Strong written and oral communication skills and experience working with content in multiple mediums
• Proficiency with help authoring systems such as MadCap Flare or Paligo 
• Working knowledge of HTML, CSS, and JS
• Experience working cross-departmentally to communicate the nuts and bolts of a product
• Experience owning an end-to-end documentation creation process for small to medium projects
• Attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
• Ability to effectively address feedback from both customers and internal support representatives
• Strong research skills and a passion for learning and developing
• Positive attitude and willingness to jump in and tackle new challenges
• Fluency in written and spoken English

Preferred skills/qualifications:

• Previous job experience in the education industry or with e-learning technologies
• Expe