Sales - NA P&G Professional Inside Sales and Customer Service Specialist-2

Job Location

Job Description

P&G Professional is a leading manufacturer and marketer of away from home products. P&G Professional Sales Teams manage our business with Jan/San and Foodservice distributors, hospitality, healthcare, restaurants and other independent businesses.

We are looking for an Inside Sales & Customer Service Specialist that is an energetic, aggressive self-starter who is capable of managing heavy inbound/outbound phone contact with existing and prospective clients nationwide.

They will work with clients who have orders, complaints, or require information about products/services purchased from P&G Professional. They respond promptly to customer inquiries via phone, email, or chat ensuring a positive customer experience.  They provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

The Inside Sales Team will work closely with Distributors (Direct & Indirect) & Contract Customers.

Primary Responsibilities:

• Managing client/customer relationships, including negotiating settlements and resolving disputes on significant matters (e.g., matters that could impact continued business with the client/customer or involving significant potential financial loss)

• Handling routine customer service complaints and comments that have only minimal impact on the business, without authority to resolve significant matters (e.g., matters that could impact continued business with the client/customer or involving significant potential financial loss)

• Selling, Marketing and promoting the company's products or services

• Entering information into a database, formulating or entering queries into a database or running reports from a database

Job Qualifications

• High School Diploma

• Valid driver’s license

• Location / Residence:  Cincinnati General Office

• Travel Requirement:  minimal

• Core business hours:  9am to 5pm, Monday thru Friday

• Foundational Selling

• Strong Verbal and Written Communication Skills

  ​Operational Discipline & Agility

• Software Skills:   MS Office applications, data/reporting, Power BI, Salesforce

Preferred, but not required:

• Experience in selling / customer service

• Experience in the JanSan industries, hospitality, healthcare, food service, and working with distributors

• Spanish proficiency (oral/written)

About us:

We produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process. We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE.

Procter & Gamble participate