Regional Director - Sacramento Corporate Office

Overview

COMPANY SUMMARY:

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

 

SUMMARY OF THE POSITION:Under the direct supervision of their direct report and Vice President, assists in ensuring that JSCo provides high quality property management services. Implementing directives and achieving property goals determined by the owner. Directly supervises the operations of certain properties and oversees the operations of others under the day-to-day management of designated Senior Regional Manager and Regional Managers. In conjunction with their direct report, takes a leadership role in the formulation of operating procedures and oversees adherence to them.

 

Responsibilities

PRIMARY JOB FUNCTIONS

• Demonstrates a comprehensive knowledge of Affordable Housing regulations and acts as a resource to the owner, Senior Regional Manager and Regional Manager.
• Stays abreast of legislation, regulations and issues that may impact property management operations; interfaces with government regulatory agencies as management agent and ensures regulatory compliance; maintains effective working relationships with representatives of city, state and federal agencies, industry peers and others involved with government. Disseminates relevant information, as appropriate, to supervisor and property management staff.
• Assists in developing and maintaining compliance and systems standards document management system and any future system identified to assist with company performance.
• Assists in monitoring compliance with JSCo reporting, owner requirements and regulatory compliance.
• Assists in the update, revision and/or development of forms, reports and manuals relating to property management issues and operations. Ensures implementation and monitors progress as appropriate.
• Oversees and/or collaborates in the completion of regular file audit inspections of selected portfolio properties to ensure they are maintained to JSCo standards.
• Attends industry meetings and other regulatory agency meetings as required and appropriate.
• Works with their direct report and appropriate departments to assure effective operations planning for new developments/ lease ups, including budgets, marketing documents and online systems for managing the transition from development to property management and oversight and documentation of ongoing compliance requirements.
• Works with other operating departments to develop effective and efficient policies and in collaboration with their direct report, works on team building related activities across the property management team to:
• Help promote collaboration between JSCo property staff with an emphasis on team management relations between site staff and resident services staff.
• Works in conjunction with their direct report and Regional Manager to improve operating efficiency and to ensure properties meet budget targets.
• Represents JSCo with its critical partners – lenders, investors, cities and other jurisdictions and facilitates communication and problem solving with the highest professional standard.
• Consults with the Owner and Senior Regional Manager on issues related to acquisition, project design and property- management related issues that can be identified in pre-development and construction, as needed.
• In conjunction with their direct report takes a leadership role in the resolution of communication issues with staff and residents.
• Oversees the preparation of annual operating and capital budgets for the assigned portfolio and assists new staff in their preparation; monitors budget performance.
• Conducts semi-annual physical site inspections of entire assigned portfolio to ensure properties are maintained to JSCo standards.
• In collaboration with their direct report, and Regional Managers, reviews/audits property administrative, accounting, and maintenance activities to ensure compliance with established policies and procedures; approves all exceptions. Takes leadership role in the resolution of resident relation issues.
• Assists their direct report to ensure timely, accurate and complete reporting to all agencies, lenders, partners and investors. Assists in the development of monitoring, reporting and record-keeping systems to ensure compliance.
• Assists their direct report in a leadership role with different individuals and departments that include, Resident Services, Accounting