Chief of Staff, SMB & Financial Services Product

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Chief of Staff for SMB & Financial Services Product is a senior strategic partner to the SVP, driving alignment, execution, and effective decision-making across a complex, product-led organization. Operating at the intersection of product strategy, business operations, and leadership, this role translates executive priorities into focused initiatives, aligned objectives, and measurable outcomes.

Acting as a force multiplier, the Chief of Staff supports executive-level thinking through rigorous analysis, synthesis of complex inputs, and preparation for critical leadership and board-level discussions. The role owns the operating rhythm, enables OKR alignment and follow-through, and strengthens cross-functional partnership—particularly with Go-To-Market and Commercial teams—while keeping the organization focused on customer-driven outcomes.

Job Description:

Essential Responsibilities:

• Establish overall business or technical strategy for the business operations of aligned organization.
• Influence decisions as an advisor or counsel to business leadership.
• Drive strategic objectives and ensure resources are effectively allocated.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Optimize workflows and drive process improvements to enhance organizational performance.
• Drive and monitor Objectives and Key Results (OKRs) to address gaps in business and operations.

Minimum Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Additional Responsibilities

• Serve as a strategic thought partner to the SVP, SMB & Financial Services Product, supporting enterprise-level decision-making through analysis, insight generation, and scenario development
• Own the Voice of Customer program for the product organization, ensuring customer insights, feedback, and data consistently inform product strategy, prioritization, and decision-making
• Support translation of product and business strategy into actionable initiatives and aligned OKRs, ensuring clarity, focus, and execution across the organization in partnership with PMO and functional leaders
• Own the leadership operating rhythm, including operating reviews, staff meetings, and executive forums that