Senior Application Service Owner

Technology Service Management is responsible for all an organization's activities, processes, policies, and procedures to design, implement, improve, and support IT services.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, allowing you to develop your professional skills in a global environment. We provide support for you to shape your career by achieving ability and learning on the job.

We offer.

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be allowed to prove yourself, as well as challenging work that develops your abilities.

On career development, there are a wide range of roles in Maersk and Maersk has a particularly good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically.

Key responsibilities:

• Lead and drive projects related to application reviews, customer integration & new Application onboarding.
• Procurement / Vendor Management / Cyber Security of Applications
• Application service owner for multiple applications for the Customs Integration platform, accountable for maintaining L1/L2/L3 Technical support.
• Update or create CI and Service Asset & Configuration Management (SACM) data with the Service Catalogue Team where needed.
• Document or update existing Run Book documentation, Knowledge Management repositories, and Disaster Recovery Plans
• With SOE teams build or extend Performance and Availability Monitoring solution(s) (Riverbed/ Datadog etc.)
• With ITFMO extend IT Financial Management (ITFM) model and data to enable budgeting and cost transparency model
• Ensure and confirm that deployed services align with services strategy, services architecture, and services operating model.
• Design, build, and deploy the services needed for the transition of new Configuration Items (CI) platform Applications and technologies into Standard Operating Environment (SOE), including the definition and build of operational flows.

We are looking for:

• 8+ years as Application Manager/ Service owner, who can work and drive cross-platform projects independently.
• Knowledge of CargoWise One (WiseTech) and Customs Management US (E2Open) will be an advantage.
• You should have Database Design Knowledge, and SQL Syntax Query writing skills.

• Flexibility to support different time zones, depending on the application supported or when incidents are raised.
• Extensive knowledge of services methodologies and development principles, challenges, and best practices including direct experience in two or more of the following areas
• Configuration and/or development of industry-standard enterprise operations workflow tools such as ServiceNow
• Engineering and configuration of industry-standard application and network monitoring tools such as DataDog, Aternity, Splunk, or Elastic
• Services design, introduction, and operation for ITSM & ITFM, ServiceDesk, Major Incident Management &Command & Control
• Services design, introduction, and operation for Command & Control, Insight & Performance
• Services design, introduction, and operation for enterprise Network &Voice, End User Devices, and IT Support
• Services design, introduction, and operation for Collaboration &Productivity tools and services.
• Services design, introduction, and operation for PaaS, IaaS, API, Database, and Identity tools and services.
• Services design, introduction, and operation for multiple Platforms, Products, or Businesses
• Good understanding of the approach and process needed to successfully introduce new and changed services into an enterprise operation function.
• Strong understanding of the technology and