Head of UX/UI

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the premier partner for global ecommerce acceleration and has recently teamed up with Amplifi.io, a cutting-edge digital asset management and product information management SaaS company. Amplifi.io is an elite team within the Pattern organization focused on cutting-edge martech & eCommerce acceleration software. We are headquartered in Utah’s Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest-growing tech companies in North America by Deloitte and one of the best-led companies in America by Inc. More than 100 global brands—like Nestle, Sylvania, Kong, Panasonic, Sorel, and Pandora—rely on Pattern’s global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America’s Most Loved Workplaces®.

Over the past five years, Pattern has invested more than $120M into our software stack across multiple platforms and offerings. We are seeking a dynamic and visionary Head of UX/UI to lead the global vision and transformation of our software and user experience into a unified, customer-first, surprise and delight platform. This role involves leading a team of talented designers and developing and executing a comprehensive UX strategy that enhances partner satisfaction and aligns with our business objectives. You will oversee the integration of our tech stack—including PXM, Creators, Shelf, and Predict—into a unified, Pattern-branded platform, while managing and mentoring a team of UX/UI professionals to deliver world-class design solutions. Collaborating with cross-functional teams, you will ensure UX initiatives are seamlessly integrated into our business strategy, driving innovation and continuous improvement. Based in Lehi, Utah, with a hybrid work schedule, your work will influence the strategic direction of Pattern’s SaaS offerings, positioning us as a leader in ecommerce acceleration. This role reports into the GM of Pattern SaaS and will work closely with the VP of Product for SaaS, the Pattern brand team (under Pattern’s Chief Marketing Officer), and the broader product and technology leaders, including Pattern’s CEO.

Frequently Asked Questions

What is a day in the life of a Head of UX?

• Develop and implement a comprehensive UX strategy that enhances partner engagement and satisfaction.

• Collaborate with cross-functional teams, including marketing, sales, brand management, and product, to align UX initiatives with business goals.

• Gain deep insights into partner needs and values, defining the problems Pattern helps solve and ideating new solutions.

• Lead the design of a consolidated tech stack, integrating Predict, Current, PXM, and Shelf into a singular Pattern-branded platform.

• Build and test UX ideas to drive a cycle of continuous improvement, ensuring consistency of the Pattern brand across all touchpoints.

• Develop self-service experiences to streamline information exchange and automate partner onboarding processes.

• Influence deal expansion strategies and customer marketing programs, facilitating brand focus groups to improve partner Net Promoter Score.

What will I need to thrive in this role?

• 10+ years of proven experience in UX leadership roles, preferably within a SaaS environment.

• A balance of strategic leadership with hands-on design work, serving as a "player-coach" who can both manage a team and contribute directly to design projects.

• Passion for creating delightful, frictionless user experiences that transform complex processes into intuitive, user-friendly interactions.

• Strong understanding of UX design principles and methodologies.

• Excellent communication and collaboration skills, with the ability to influence cross-functional teams.

• Experience in developing and implementing UX strategies that drive business growth.

• Ability to analyze data and feedback to inform design decisions and improvements.

• Bachelor's degree in HCI, Visual Design, Industrial Design, Psychology, or a related field.