Director, Operations

Company

Archimedes

About Us

Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. .______________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.

Pay Range

USD $0.00 - USD $0.00 /Yr.

Work Schedule Description (e.g. M-F 8am to 5pm)

Core business hours

Overview

The Operations Director is a highly motivated professional with 5+ years of experience successfully managing complex operations. This individual is responsible for strategic and tactical execution and management of claims, contact center and various other operations.

Responsibilities

Job Duties Include:

Financial & Operational Management:• Oversee financial outcomes, including claims loading, adjudication, and payments• Manage all aspects of operations and ensure efficiency• Develop and implement strategic plans aligned with company objectives• Meet financial and performance goals, including budget preparation

 

Leadership & Team Development:• Provide vision for call center goals and lead a multi-site team• Foster a collaborative, employee-focused work environment• Provide ongoing formal training to team members• Supervise managers and supervisors to enhance performance

 

Process Improvement & Analytics:• Conduct data analysis and present insights to stakeholders• Establish and monitor key performance indicators (KPIs)• Implement best practices to optimize effectiveness• Drive process improvements for scalability and efficiency

 

Cross-Functional & Client Engagement:• Manage projects across functions and support corporate initiatives• Collaborate with departments like clinical, IT, • Own pharmacy and vendor relationships for claims processing, call routing, reporting, and communication• Vendor and client-facing as needed

 

Customer Experience & Service Quality:• Foster a customer-centric culture and enhance customer satisfaction• Oversee call center operations, ensuring service quality and adherence to metrics• Implement strategies for customer loyalty and consistency in messaging

Qualifications

Experience & Industry Knowledge:

• 5+ years in healthcare-related operations roles• Preferred knowledge of Pharmacy Benefit Management (PBM) operations and industryStrategic & Leadership Skills:• Strong strategic thinking and problem-solving abilities• Ability to prioritize work for cross-functional teams• Excellent people leadership skills with servant leadership attributesTechnical & Operational Expertise:• Proficiency in Microsoft Office, email, and internet tools• Experience in Call Center Software Management• Expertise in Operations Team ManagementCommunication & Interpersonal Skills:• Strong verbal and written communication, presentation, and negotiation skills• Ability to engage with stakeholders effectivelyAdditional Requirements:• Willingness to travel as needed to meet goals

Location : Address

502 Earth City Expy STE 300

Location : City

Earth City

Location : State/Province

MO

Location : Postal Code

63045

Location : Country

US