Senior Product Manager

US Remote

Who we are

As human beings, one of our fundamental identifiers is our voice. Pindrop’s advanced voice identity technology recognizes this distinct and unique human quality with the kind of precision and certainty that’s needed when information or access is essential. From preventing fraud in call centers to obtaining information from smart devices and even activating cars, Pindrop lets people use their voice to quickly and privately connect to, enter, and unlock their world. At Pindrop, we hire great people and we take care of them. All we do is guided by our Core Values: Audaciously Innovate, Evangelical Customers for Life, Execution Excellence, Win as a Company, Make a Difference.

Headquartered in Atlanta, GA, Pindrop has raised over $223M in capital by premier VCs including Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Pindrop is looking for a high-performing Senior Product Manager to focus on driving strategy and development for Pindrop's contact center call capture and partner products.  

Market Analysis

• Stay ahead of competitive and industry trends. Assist with competitive analysis and positioning materials

• Manage organization goals, business metrics, KPIs

• Operate internal and external steering committees

• Continuously assess product-market fit by regularly leading presentations and discussions with customers, partners and internal stakeholders 

Vision

• Set the direction and maintain product roadmaps

• Write user narratives to imagine the experience a customer may have

• Define, document, and communicate objectives, requirements and constraints for product initiatives and releases 

• Engage with executive C-level stakeholders to obtain buy-in and raise escalations

Execution

• Management of a product line through its life cycle

• Work directly with engineering and engineering leadership to design and deliver high-quality continuous releases

• Collaborate with go-to-market partners to increase solution adoption and time to value

• Partner with marketing to set the product positioning and develop market-facing materials, videos, webinars, etc. to drive lead generation

• Grow market share by assisting sales with identifying key potential customer segments, building pipeline, and closing opportunities

Who you are

• You have a passion for voice related technologies 

• You have a high degree of integrity and trustworthiness

• You have a strong sense of personal ownership and responsibility in accomplishing the organization’s goals

• You are entrepreneurial with a high level of energy, dedication and an unrelenting drive to succeed and win

• You are resilient in the face of challenges, change, and ambiguity

• You are optimistic and believe that you can make a problem into a solution

• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed

• You take accountability, do the things you say you’ll do, under-promise and over-deliver

• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 5-7 years of B2B product management experience required with strong preference in Call Center (CCaaS), VoIP and Carrier/telecommunications fields

• Experience within a SaaS company required

• Technical background with field experience preferred but not required

• Willing to roll-up one’s sleeves to drive success

• Able to get things done in a quick-paced, start-up environment

• Proven track record of successful product launches

• Transparent and open around what doesn’t work and what does

• Strong leadership with communication and presentation skills

• Self-starter with passion in launching successful products

• Experience with Agile/Scrum methodology desired 

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest (no joke…nearly 1 in 3 Pindrop employees has a Ph.D.). We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide R