Customer Service Representative

<p> </p> <p><span>Since our founding, IDEMIA has been on a mission to <b>unlock the world and make it safer</b> through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in <b>biometrics and cryptography</b>, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.</span></p> <p> </p> <p><span>Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.</span></p> <p> </p> <h2><b>Purpose</b></h2> <p><strong>Customer Service Representative (Sales Administration &amp; Sales Operations)</strong></p> <p><br/>�� <em>Paris – La Défense | Hybrid (2 days remote per week)</em></p> <p><strong>About Idemia Smart Biometrics</strong><br/>Idemia Smart Biometrics – a global leader in <strong>Identity, Biometric, and Access Management (IAM) solutions</strong> – is seeking a motivated and customer-oriented <strong>Customer Service Representative</strong> to join our Sales Administration &amp; Sales Operations team.</p> <p>In this role, you will be the primary point of contact for our international customers, supporting the full <strong>order-to-cash process</strong>, handling inquiries, resolving issues, and ensuring a seamless customer experience. This is an opportunity to work in a dynamic, international, and matrix-driven environment where your contribution will directly impact customer satisfaction and operational excellence.</p><h2><b>Key Missions</b></h2> <p> </p> <p><strong>1. Sales Administration</strong></p> <ul> <li> <p>Create and manage sales orders in <strong>D365 ERP</strong> for a dedicated region.</p> </li> <li> <p>Coordinate <strong>order-to-cash processing</strong>, invoicing, and billing with internal teams to optimize customer satisfaction and revenue recognition.</p> </li> <li> <p>Support the sales team by troubleshooting operational, IT, and administrative issues.</p> </li> <li> <p>Serve as the direct point of contact for customer queries on pricing, lead times, and documentation.</p> </li> <li> <p>Ensure compliance with company policies and legal standards in all sales-related activities.</p> </li> </ul> <p> </p> <p><strong>2. Sales Operations</strong></p> <ul> <li> <p>Monitor and analyze <strong>sales performance metrics</strong>, identifying improvement opportunities.</p> </li> <li> <p>Recommend and implement <strong>process optimization initiatives</strong>.</p> </li> <li> <p>Act as the bridge between <strong>Supply Chain</strong> (demand, production, and stock management) and <strong>Logistics</strong> (warehouse, order preparation, and customer shipments).</p> </li> <li> <p>Manage allocations, shipment priorities, and help resolve logistics and quality issues.</p> </li> <li> <p>Collect and track data on local logistics costs.</p> </li> <li> <p>Collaborate closely with <strong>supply chain, product, finance, and customer service</strong> teams for smooth operations.</p> </li> </ul><h2><b>Profile &amp; Other Information</b></h2> <p><strong>Skills &amp; Competencies</strong></p> <ul> <li> <p>Proficiency in <strong>ERP systems</strong> (D365 preferred), <strong>Excel</strong>, and <strong>CRM tools</strong> (Salesforce).</p> </li> <li> <p>Strong <strong>problem-solving mindset</strong> with a can-do attitude and process-oriented approach.</p> </li> <li> <p>Excellent <strong>communication skills</strong>, comfortable working in a multicultural, matrix organization.</p> </li> <li> <p>Curious, with an eagerness to understand our products and solutions.</p> </li> <li> <p>Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.</p> </li> </ul> <p><strong>Education &amp; Experience</strong></p> <ul> <li> <p><strong>Bachelor’s degree in Business Administration</strong> (or equivalent).</p> </li> <li> <p><strong>5–10 years of experience</strong> in sales administration, ideally with exposure to logistics topics.</p> </li> <li> <p>Fluency in <strong>English</strong> is required; <strong>Spanish</strong> is a strong plus.</p> </li> </ul><p> </p> <p><span>By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.</span></p> <p> </p> <p><span>We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.</span></p> <p>