Maintenance Contract Coordinator

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. 

Are you ready to make your next career move to join our team and assist the local branch as a Maintenance Contract Coordinator for KONE Americas? This position will support our New York Metro district and will work out of our Pennsauken, NJ branch.    

The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule.

• Do you enjoy working in a fast-paced environment? 

• Are you able to collaborate with all levels of the organization to achieve business goals?  

• Have you developed a proficiency with office management tools (e.g. Microsoft Office Suite, SAP, customer relationship management, etc.?) 

• Do you have a passion for customer satisfaction? 

• Are you able to perform and manage multiple tasks at the same time? 

  
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!   

As our Maintenance Contract Coordinator, you will provide specialized support to the Service Business and coordinate with sales and customers to ensure the accuracy of contracts and data being logged, maintained, and reported. 

You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry.  A High School education or equivalent.

Other Listed Duties as Needed

• Initiate ECMS requests via Salesforce

• Manage the process for local and district maintenance contract requests from sales to KBS, including but not limited to, initiate, receive, evaluate and update

• Perform all data entry and activity requirements for Maintenance contracts, equipment and customer master data to be accurately entered into SAP system

• Manage the Maintenance audit process

• Perform Maintenance Contract quality checks and reconcile errors

• Audit and maintain completeness and accuracy of Equipment and Customer Master Data

• Additional duties as assigned.

Hiring requirements

• Proficient in MS Word and Excel

• Well Organized

• Customer service mindset

Come share your passion and energy to make a positive